Showroom Executive

Signet Recruitment and Retention; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Signet Recruitment and Retention in London is seeking a Luxury Showroom Executive to own the showroom experience with high-end clients. This role focuses on delivering a personalised, polished service and building relationships in a space designed around appointments rather than a busy floor.

You will research clients' interests, present curated luxury pieces, and collaborate with the wider business to ensure everything runs seamlessly.

Qualifications

• Experience in luxury retail/showroom/client experience.
• Experience with premium/high-value products.
• Knowledge of luxury handbags and designers such as Hermès, Chanel, Louis Vuitton is a plus.

Responsibilities

• Prepare for client appointments and ensure the space is impeccably presented.
• Research pieces clients are interested in and curate recommendations.
• Host appointments from start to finish, guiding clients through luxury pieces and facilitating seamless service.
• Build showroom engagement by reconnecting with existing customers and inviting them to visit.
• Collaborate with the broader team to deliver an exceptional client experience.

Skills

Luxury retail experience

Client service excellence

Showroom management

Job description

Are you someone who genuinely loves luxury fashion and understands that exceptional service is all about the little details?

We’re looking for a Luxury Showroom Executive to take ownership of a beautiful London showroom for an exciting and established global luxury fashion business.

This isn’t your typical retail role.

You’ll be the face of the showroom, creating a warm, polished and completely personalised experience for every client who walks through the door. With appointments rather than a traditional busy shop floor, you’ll have the time to really get to know your customers, understand what they’re looking for and make every visit feel special.

What will you be doing?

You’ll take real ownership of the day-to-day showroom experience – preparing for client appointments, researching the pieces customers are interested in, ensuring products are beautifully presented and making sure the space always looks and feels incredible.

You’ll also play a key part in building showroom engagement, proactively reaching out to existing customers, starting conversations and inviting them in to experience the showroom and explore pieces they may love.

Once they arrive, you’ll host their appointment from start to finish, confidently talking them through luxury pieces and collaborating with the wider business to make sure everything runs seamlessly.

This is about delivering an exceptional client experience, building relationships and representing the brand brilliantly!

Who are we looking for?

You’ll ideally come from a luxury retail, showroom or client experience background, with experience working with premium or high-value products.

Knowledge of luxury handbags and designers would be a huge advantage – particularly if you already understand the world of Hermès, Chanel, Louis Vuitton and other iconic luxury houses.

More importantly, you’ll be:

• Warm, engaging and confident with clients
• Naturally polished without being stuffy
• Commercially aware, but genuinely service-led
• Organised and proactive – someone who prepares rather than waits to be told
• Comfortable working independently and taking ownership of your space
• Someone who genuinely gets excited about luxury fashion and beautiful products

This is a fantastic opportunity for someone who loves the luxury world but wants something a little different from traditional retail. You’ll have the autonomy to really make the showroom your own, build incredible relationships with clients and play an important part in growing the London customer experience.

If luxury fashion is your world and creating an unforgettable customer experience comes naturally to you, we would love to hear from you!