Luxury Showroom Host - Elite Client Experience

Soane Britain; City of Westminster; On-site; GBP 21,000 - 27,000; Full time

Job summary

Soane Britain is seeking a warm, polished Client Experience Assistant for a six-month showroom-based contract at the Pimlico Road Showroom. You will welcome clients, designers and guests, deliver thoughtful hospitality and help maintain presentation across client-facing areas.

Reporting to the Client Engagement Manager, you will ensure smooth day-to-day operations, connect visitors with the right team member, and uphold discretion and high-service standards in a luxury environment.

Qualifications

• Previous experience in a client-facing role within luxury retail, hospitality, interiors or a similarly high-service environment desirable.
• Excellent personal presentation and an understanding of the standards expected within a luxury environment.
• Strong communication and interpersonal skills, with the confidence to engage with clients, designers, and guests.

Responsibilities

• Act as the first point of welcome for clients, designers and guests, creating a warm, polished and attentive arrival experience.
• Understand the purpose of each visit and connect clients seamlessly with the appropriate member of the Showroom or Client Development team.
• Provide thoughtful hospitality during client visits, appointments and events, representing Soane with discretion and professionalism.
• Support the Client Experience Coordinator in maintaining exceptional presentation and service standards across client-facing areas.
• Maintain awareness of daily appointments, visitors and showroom activity, helping to ensure a smooth and organised client journey.
• Support the preparation of meeting areas, client appointments, samples, literature and hospitality requirements as needed.
• Support the Showroom team during busy periods, events, launches and periods of increased client activity.
• Identify and communicate any practical issues affecting the client experience or presentation of the Showroom.

Skills

Client-facing

Hospitality

Luxury environment

Attention to detail

Discretion

Communication

Hosting

Job description

Soane Britain is seeking a warm, polished Client Experience Assistant for a six-month showroom-based contract at the Pimlico Road Showroom. You will welcome clients, designers and guests, deliver thoughtful hospitality and help maintain presentation across client-facing areas.

Reporting to the Client Engagement Manager, you will ensure smooth day-to-day operations, connect visitors with the right team member, and uphold discretion and high-service standards in a luxury environment.