Showroom Furniture Sales Advisor (Uncapped Commission)

Oak Furnitureland; Thurrock; Presencial; GBP 19.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee Discounts

Holiday Allowance

Birthday Day Off

Rewards Programme

Pension Scheme

Life Assurance

Training & Growth

EAP

Free Parking

Descripción de la vacante

Oak Furnitureland is seeking a Retail Sales Advisor to be the face of the brand in our showrooms. You will use expert knowledge of our furniture and accessories to guide customers, deliver an exceptional shopping experience, and drive sales through a consultative approach.

Responsibilities include following the Retail Sales Model, achieving personal KPIs, collaborating with store leadership, and promoting seamless omnichannel journeys with digital tools.

Formación

• Experience in customer-facing retail environments.
• Experience using sales processes and models.
• Strong questioning and listening skills with persuasive communication.
• Ability to work in high-performing teams.
• Understanding of customer experience metrics (NPS, Trust Pilot).
• Knowledge of Oak Furnitureland products and USPs.

Responsabilidades

• Provide exceptional customer experience with expert product knowledge.
• Follow the Retail Sales Model to guide purchasing decisions.
• Contribute to customer satisfaction metrics and repeat business.
• Hit personal sales KPIs while supporting showroom team.
• Collaborate with Store Manager to maintain brand standards.
• Work with Visual Merchandising and Facilities teams for showroom upkeep.
• Engage with Partners 4 Performance to support development plans.
• Deliver company processes and safety policies.
• Stay informed on internal/external factors affecting trade.
• Utilize training materials to keep product knowledge up to date.
• Promote omnichannel journey using digital resources.

Conocimientos

Customer-facing

Consultative sales

Communication

Team collaboration

NPS awareness

Descripción del empleo

Oak Furnitureland is seeking a Retail Sales Advisor to be the face of the brand in our showrooms. You will use expert knowledge of our furniture and accessories to guide customers, deliver an exceptional shopping experience, and drive sales through a consultative approach.

Responsibilities include following the Retail Sales Model, achieving personal KPIs, collaborating with store leadership, and promoting seamless omnichannel journeys with digital tools.