Furniture Showroom Sales Specialist

Oak Furnitureland; Orpington; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Exclusive Employee Discounts

Holiday Allowance 20 days

Birthday day off

My Rewards Programme

Pension Scheme 4% match

Life Assurance

Training & development

Employee Assistance Programme

Free on-site Parking

Job summary

Oak Furnitureland is seeking a highly motivated Retail Sales Advisor to join our showroom team. You will engage customers with expert product knowledge, follow our sales model to guide purchasing decisions, and contribute to strong customer satisfaction and loyalty.

You will work as part of a collaborative team, delivering exceptional service across showroom displays and digital channels, while maintaining brand standards and policies.

Qualifications

• Extensive experience in customer-facing environments with a focus on retail sales.
• Knowledge of sales processes and consultative selling techniques.
• Strong product knowledge across furniture ranges and services.
• Excellent questioning/listening to understand customer needs and influence decisions.
• Proven ability to work in high-performing teams and hit KPI targets.
• Understanding of customer experience metrics like NPS and Trust Pilot.

Responsibilities

• Provide exceptional customer experience with expert knowledge of Oak Furnitureland products.
• Follow the Retail Sales Model to recommend based on customer needs.
• Contribute to customer satisfaction scores and repeat business.
• Achieve personal and showroom KPI targets as part of the team.
• Collaborate with Store Manager and Assistant Manager to foster a strong team culture.
• Work with Visual Merchandising and Facilities to maintain a compliant showroom.
• Engage with Partners and develop personal development plans.
• Deliver showroom ways of working per Oak Furnitureland policies.
• Stay informed on internal/external factors affecting trade and customer experience.
• Utilise training materials to keep product knowledge up to date.
• Promote omnichannel shopping using digital tools.

Skills

Customer-facing experience

Retail sales knowledge

Product knowledge

Questioning and listening

Team collaboration

NPS/Trust Pilot awareness

Job description

Oak Furnitureland is seeking a highly motivated Retail Sales Advisor to join our showroom team. You will engage customers with expert product knowledge, follow our sales model to guide purchasing decisions, and contribute to strong customer satisfaction and loyalty.

You will work as part of a collaborative team, delivering exceptional service across showroom displays and digital channels, while maintaining brand standards and policies.