Shop Supervisor – Eden Centre

Florence Nightingale Hospice; High Wycombe; Hybrid; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Workplace pension

217.5 hours annual leave

Sick pay allowance

Employee Assistance Programme

Job summary

Florence Nightingale Hospice Charity Eden Centre shop in High Wycombe is seeking a part-time shop staff member to work 16 hours across 2 days, including weekends and late-night openings before Christmas. The role involves supporting the Shop Manager and volunteers to maximise sales while promoting Gift Aid and the Hospice Lottery.

You will help uphold the charity’s values, supervise volunteers when needed, and contribute to maintaining excellent customer service in a friendly, community-focused

Qualifications

• Experience of working as part of a team in charity or fashion retail.
• Experience of working to achieve sales targets in a customer facing environment.
• Physically fit and able to lift and carry large quantities of donations daily.
• Demonstrable positive, solution-focused, ‘can-do’ attitude.

Responsibilities

• Support the Shop Manager and Assistant Manager to deliver an excellent retail offer for the local community.
• Work additional days as required (holiday cover, sickness) when possible.
• Assist in achieving agreed income targets – sales, Gift Aid and Hospice Lottery.
• Maintain a high standard of customer service at all times.

Skills

Teamwork in charity/fashion retail

Sales targets in customer facing role

Physically fit for lifting donations

Positive solution-focused attitude

Job description

Location: Eden Centre, High Wycombe Hours: 2 days a week (16 hours). Fixed Term till 6th January 2027. This role does involve working weekends and late-night opening in the run up to Christmas. Salary: £10,743.51 (£12.88 per hour) Closing date: Wednesday 28th October.

You can make a real difference to people in your local community by joining the Florence Nightingale Hospice Charity Retail Team.

Our shops are the face of the Charity, seeing supporters and raising vital funds to support local patients and their families, every single day on high streets, retail parks, and a farm all across Buckinghamshire and its borders.

We have a fabulous opportunity for you to bring your enthusiasm and love for fashion to an ethical and sustainable industry at our Eden Centre shop.

To work as part of the shop staff & volunteer team to engage support for FNHC from the local community, maximise sales and profits, and actively promote Gift Aid and the Hospice Lottery, at all times positively promoting and supporting the aims of the Charity.

In the absence of other staff, work with the volunteers and take responsibility for managing the shop, and at all times positively promote and support the aims of the Charity.

You will have responsibility for:

• To support the Shop Manager and Assistant Manager to deliver an excellent retail offer for the local community.


• Work additional days as required including occasional planned absence of Shop Manager & Assistant Manager (days off and holiday cover) and sickness absence whenever possible.


• Assist in achieving agreed income targets – sales, Gift Aid and Hospice Lottery


• Ensure that a standard of excellence is maintained at all times with regard to customer service.


• At all times, safeguard the Charity’s reputation by working in a professional manner and personifying FNHC values.

About You

• Experience of working as part of a team in charity or fashion retail.


• Experience of working to achieve sales targets in a customer facing environment.


• Physically fit and able to lift and carry large quantities of donations of stock, waste and recycling on a daily basis.


• Demonstrable positive, solution-focused, ‘can-do’ attitude.

Applicants for this role need to be aged 18 or over. This role involves the supervision of volunteers, and in order to adhere to our safeguarding policies, all staff employed by FNHC Shops need to be over 18.

About Us

In joining our friendly, positive and ambitious retail team, you’ll be rewarded with an interesting role, a competitive salary, a supportive culture that encourages a healthy work-life balance.

Ultimately you will be raising money to support the best hospice care for local people.

So if you want a career that also makes a difference in your community, we’d love to hear from you!

For You

• Workplace pension – up to 6% ER contribution


• 217.5 hours annual leave


• Generous company sick pay allowance


• Employee Assistance Programme incl counselling

Florence Nightingale Hospice Charity is committed to being an inclusive employer and we welcome applications from all parts of the community, especially those in underrepresented groups.

“Every day is completely different. You never know what you will unwrap in donations and never know what customers you are going to get through the door. There is so much flexibility to your day, with sorting, steaming, pricing and making the shop look great.”