Assistant Shop Manager

South West Community Chaplaincy; Greater London; Hybrid; GBP 17,000 - 24,000; Part time

Benefits offered by this job

Contributory pension

Health plan

Blue Light Discount Card

Job summary

Age UK Westminster is looking for an enthusiastic, reliable Part-Time Assistant Shop Manager to join our charity shop team at 522 Harrow Road, London. This permanent role offers 14 hours per week, paid at £14.80 per hour, with a contributory pension, health plan and staff discount.

You will work alongside the Shop Manager to oversee daily operations, maximise sales, manage donated stock and supervise volunteers, ensuring excellent customer service and shop presentation.

Qualifications

• Retail, charity shop or customer-facing experience required.
• Excellent communication and organisational skills.
• Ability to supervise volunteers and work independently.

Responsibilities

• Support Shop Manager in achieving sales and fundraising targets.
• Assist with stock management, pricing, merchandising and displays.
• Supervise, motivate and support shop volunteers.
• Deliver excellent customer service and build donor relationships.
• Promote Gift Aid and manage daily takings.
• Maintain shop presentation and health and safety standards.
• Oversee cash handling and daily cash reconciliation.

Skills

Retail experience

Customer service

Communication

Volunteer supervision

Job description

Location: Age UK Westminster Charity Shop, 522 Harrow Road, London W9 3QF

Hours: 2 days (14 Hours) – Monday – Saturday.

Salary: £14.80 Per Hour / £10,774.40, plus 7% Contributory Pension, Basic Health Plan, Blue Light Discount Card

Reports to: Shop Manager

Annual Leave: 5.6 Weeks FTE

Contract: Permanent
Closing Date: Friday, 30 October 2026
Start Date: As soon as possible

About the Role

Age UK Westminster is looking for an enthusiastic, reliable and motivated Part-Time Assistant Shop Manager to join our charity shop team.

This is an exciting opportunity for someone with a passion for retail, excellent customer service skills and a commitment to supporting a local charity that makes a real difference to the lives of older people in Westminster.

Working alongside the Shop Manager, you will help oversee the day-to-day running of the shop, maximise sales, manage donated stock and support our dedicated team of volunteers.

You will also be confident in running the shop independently in the Shop Manager's absence, including supervising volunteers, managing daily takings and ensuring the smooth operation of the shop.

Key Responsibilities

• Support the Shop Manager in achieving sales and fundraising targets.
• Assist with stock management, pricing, merchandising and shop displays.
• Supervise, motivate and support shop volunteers.
• Deliver excellent customer service and build positive relationships with donors.
• Promote Gift Aid and encourage donations.
• Manage shop operations, cash handling and daily takings.
• Maintain high standards of shop presentation, health and safety.

About You

We are looking for someone who:

• Has experience in retail, charity shops or a customer-facing role.
• Has excellent communication and organisational skills.
• Is confident working independently and supervising volunteers.
• Is proactive, flexible and enjoys working as part of a team.
• Is passionate about supporting the work of Age UK Westminster.
• Previous supervisory or charity retail experience would be an advantage.

Age UK Westminster is committed to equality, diversity and inclusion and welcomes applications from all sections of the community.

Join our team and help make a difference to older people in Westminster!

Part-Time Assistant Shop Manager Job Description

Location: Age UK Westminster Charity Shop, 522 Harrow Road, London W9 3QF

Hours: 2 days (14 Hours) – Monday – Saturday.

Salary: £14.80 Per Hour / £10,774.40, plus 7% Contributory Pension, Basic Health Plan, Blue Light Discount Card

Reports to: Shop Manager

Annual Leave: 5.6 Weeks FTE

Contract: Permanent

About Age UK Westminster

Age UK Westminster is an independent local charity dedicated to improving the lives of older people across the City of Westminster. We provide services, activities and support to help older residents maintain th

eir independence, improve their wellbeing and remain connected to their communities. Our charity shop generates income to support this work and engages with the local community.

Job Purpose

To support the Shop Manager in the effective day-to-day running of the charity shop, maximising income and maintaining excellent standards of customer service, stock presentation and operational efficiency. The Assistant Shop Manager will support volunteers and donors and, when the Shop Manager is absent, will independently run the shop, including supervising volunteers, overseeing daily takings and ensuring safe and effective operations in accordance with agreed procedures.

1. Sales and Income Generation

• Support agreed sales and income targets through effective pricing, merchandising and promotions.
• Identify opportunities to increase donations, customer engagement and sales.
• Support online sales through eBay and other appropriate channels.
• Monitor sales trends and deliver excellent customer service.

2. Shop Operations and Cash Handling

• Support daily shop operations and open and close the premises when required.
• Independently manage the shop during the Shop Manager’s absence, making day-to-day operational decisions within delegated authority.
• Supervise volunteers and coordinate their duties and breaks when managing the shop.
• Operate the till, process cash and card payments, reconcile daily takings, maintain accurate records and arrange banking in line with financial controls.
• Maintain a clean, welcoming, organised and well-presented retail environment.

3. Donations, Stock and Merchandising

• Receive, sort, assess, price and display donated goods, thanking donors appropriately.
• Maintain attractive displays, rotate stock and replenish shop-floor items.
• Identify potentially valuable goods for specialist assessment or online sale.
• Monitor stock levels and arrange responsible disposal or recycling of unsaleable items.

4. Volunteer Support

• Help recruit, induct, train, support and motivate shop volunteers.
• Allocate tasks, support rotas and encourage an inclusive, respectful team culture.
• Provide guidance and escalat staffing or performance concerns to the Shop Manager.

5. Customer Service and Community Engagement

• Build positive relationships with customers, donors, local businesses and neighbouring retailers.
• Respond professionally to queries, complaints and feedback.
• Promote Age UK Westminster’s services and signpost enquiries to appropriate colleagues.

6. Health, Safety and Security

• Follow health and safety, fire safety, manual handling and security procedures.
• Report hazards, accidents, maintenance issues and safeguarding concerns promptly.
• Protect cash, stock, keys, premises and confidential information in accordance with policies.

7. Administration and Other Duties

• Maintain accurate sales, donation and operational records.
• Keep in regular contact with the Shop Manager, CEO and head office.
• Carry out other reasonable duties appropriate to the role and support the charity’s aims.

Person Specification

Essential

• Retail, charity shop or customer-facing experience and strong customer service skills.
• Ability to work independently, organise priorities and take responsibility for a shop shift.
• Confidence with tills, cash handling and basic record-keeping.
• Ability to supervise, encourage and work effectively with volunteers.
• Good communication, reliability, flexibility and basic IT skills.
• Commitment to Age UK Westminster’s values, equality, diversity and inclusion.

Desirable

• Previous retail supervisory or assistant management experience.
• Experience of charity retail, Gift Aid, stock merchandising or online selling.
• Experience recruiting, training or coordinating volunteers.

Working Arrangements and General Requirements

This is a part-time, shop-based role. Flexibility may be required, including Saturday working and cover during the Shop Manager’s absence, subject to agreed working arrangements.

The postholder must follow Age UK Westminster’s safeguarding, confidentiality, data protection and other organisational policies. This description may be reviewed in consultation with the postholder as organisational needs evolve.