Shop Assistant

Naomi House & Jacksplace; Winchester; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Competitive salary

24 days holiday (pro rata)

Group pension scheme

Life assurance

HSF Health cash plan

Blue light discount

Job summary

Naomi House & Jacksplace is seeking a Shop Assistant in Winchester to join the charity shop team part-time. You will help customers, support stock rotation, and maintain a welcoming store environment that reflects our mission to support children, young adults and families.

You’ll work with the Shop Manager and Assistant Shop Manager, ensuring smooth day-to-day operations, accurate till handling and friendly service for volunteers and customers alike.

Qualifications

• Customer service experience is valued and you enjoy helping people.
• You are organised, reliable and take pride in high standards.
• You work well as part of a team and contribute to a welcoming shop environment.

Responsibilities

• Help achieve sales targets through stock rotation and merchandising.
• Create an attractive shop floor and window displays to encourage return visits.
• Maintain cleanliness, organisation and presentation throughout the shop.
• Assist with cash handling, till reconciliation and daily banking per procedures.
• Support health & safety and fire safety requirements in daily operations.
• Collaborate with staff and volunteers to support ongoing shop success.
• Deliver excellent customer service to every customer.

Skills

Customer service

Positive attitude

Organised

Team player

Reliability

Job description

Shop Assistant

Application Deadline: 29 October 2026

Department: Retail

Employment Type: Part Time

Location: Winchester

Compensation: £13.45 / hour

Description

Join Our Retail Team and Make Every Sale Count

Are you passionate about customer service, enjoy working as part of a team, and want a role where your work makes a real difference?

At Naomi and Jack's, every purchase helps support children, young adults and families when they need it most. We're looking for an enthusiastic and motivated Shop Assistant to help drive the success of our busy charity shop while delivering an outstanding shopping experience for every customer.What You'll Do

Working alongside the Shop Manager and Assistant Shop Manager you'll play a key role in the day-to-day running of the shop, helping to maximise sales while creating a welcoming and inspiring environment for customers and volunteers.

Key Responsibilities

Your responsibilities will include:

Under the guidance and direction of and working with the Shop Manager and Assistant Shop Manager you will:

• Help to achieve sales targets through effective stock rotation, pricing and merchandising


• Create an attractive shop floor and window display that encourage customers to return


• Maintain high standards of cleanliness, organisation and presentation throughout the shop


• Support cash handling, till reconciliation, daily banking and ensure financial procedures are followed


• In collaboration with the Shop Manager and Assistant Shop Manager help to ensure a safe environment by following Health & Safety and Fire Safety requirements.


• Working collaboratively with colleagues and volunteers to support the shops ongoing success.


• Deliver excellent customer service

What We’re Looking For:

Someone who enjoys working with people and provide excellent customer service

• Has a positive, can-do attitude


• Is organised, reliable and trustworthy


• Takes pride in maintaining high standards


• Works well both independently and as part of a team


• Is passionate about supporting the local community and our charitable mission

Make a Difference Every Day

If you're looking for a rewarding retail role where your enthusiasm, customer service skills and teamwork can help transform lives, we'd love to hear from you.

Apply today and become part of a team that's turning everyday purchases into extraordinary support for children, young adults and their families.

Benefits:

• Benefits include a competitive salary, 24 days holiday (pro rata), group pension scheme, life assurance, HSF Health cash plan, blue light discount and the opportunity to work in an organisation where every job matters!


• Working 2 to 3 days per week (days and hours of work will be discussed further at interview).


• Hourly rate of pay £13.45


• You will need to be eligible to work in the UK to be considered for this role. The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.


• Successful applicants will be required to apply for an enhanced disclosure from the Disclosure and Barring Service (formerly Criminal Records Bureau) and asked to provide satisfactory references covering the last 5 years.


• The Trust is dedicated to fostering a diverse and inclusive workplace. We actively support and encourage applications from individuals of all backgrounds and cultures.


• Should you require any adjustments, or if you would like to speak to someone before applying, then please contact the Recruitment Team at [e-mail] or telephone [phone].