Shop Operations Manager: Service Excellence & KPIs

The Bridge Local Centre Dartford Ltd; Dartford; On-site; GBP 23,000 - 31,000; Full time

Job summary

The Bridge Local Centre Dartford Ltd is seeking a Shop Supervisor to manage daily store operations in Dartford. The role focuses on delivering excellent customer service, supervising staff, and ensuring efficient, compliant store performance.

Responsibilities include training and motivating the team, monitoring stock levels with suppliers, handling customer inquiries, and overseeing opening/closing procedures and cash handling.

Responsibilities

• Supervise daily shop operations ensuring a safe,
• clean, and efficient work environment Manage, train,
• and motivate shop staff to achieve high performance
• and excellent customer service Monitor inventory
• levels, coordinate with suppliers, and oversee stock
• control Handle customer inquiries, complaints, and
• service requests professionally and effectively Ensure
• compliance with company policies, health and safety
• standards, and legal regulations Monitor sales targets,
• KPIs, and productivity metrics, reporting progress to
• management Conduct regular team meetings and
• individual performance reviews Oversee opening and
• closing procedures, cash handling, and financial

Job description

The Bridge Local Centre Dartford Ltd is seeking a Shop Supervisor to manage daily store operations in Dartford. The role focuses on delivering excellent customer service, supervising staff, and ensuring efficient, compliant store performance.

Responsibilities include training and motivating the team, monitoring stock levels with suppliers, handling customer inquiries, and overseeing opening/closing procedures and cash handling.