Shop Floor Leader: Merchandising, Ops & Service Excellence

The Stevenson Group; Norwich; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

The Stevenson Group is hiring a branch supervisor/manager to work with the manager to uphold shopfloor standards and visual merchandising across windows and exterior displays.

You will ensure tills are balanced, conduct stock checks, and coverage during absences. The role requires developing the shopfloor team, managing wellbeing, and maintaining health and safety compliance at the Norwich location.

Qualifications

• 3 years management/supervisor experience.
• Knowledge of Microsoft Office, Netsuite.

Responsibilities

• Work with Manager to achieve shopfloor standards.
• Merchandise the shopfloor including windows and exterior shopfront.
• Ensure tills are cashed up properly and discrepancies investigated.
• Ensure branch H+S standards are adhered to.
• Stock checks completed to a high level of accuracy.
• Cover branch supervisor/manager duties in their absence.
• Key holding and out of hours alarm contact.
• Attend selling/display events as needed.
• Train and develop the shopfloor team.
• Highlight underperformance to BM/ABM and support action plans.
• Support the team wellbeing needs.

Skills

People management

Customer service

Team leadership

Tools

Microsoft Office

Netsuite

Job description

The Stevenson Group is hiring a branch supervisor/manager to work with the manager to uphold shopfloor standards and visual merchandising across windows and exterior displays.

You will ensure tills are balanced, conduct stock checks, and coverage during absences. The role requires developing the shopfloor team, managing wellbeing, and maintaining health and safety compliance at the Norwich location.