Shop Manager (Tain)

Highland Hospice; Poringland; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Discount across 15 shops

Health benefits and EAP

Holiday buy/sell option

Flexible working

Pension with matching

Job summary

Highland Hospice’s Tain charity shop is seeking a Shop Manager to lead the volunteer team and oversee day-to-day operations. You will drive customer care, stock sorting/processing, and maintain strong shop presentation to maximise trading potential.

Hours are 37.5 per week (full-time). The role offers a supportive environment with opportunities to contribute to local community health services and develop retail skills within a hospice setting.

Qualifications

• Experience of leading teams, ideally with volunteers.
• Experience in a Charity Retail environment preferred.
• Strong customer service mindset and presentation skills.

Responsibilities

• Manage day-to-day shop operations and volunteers to maximise trading potential.
• Work with volunteers to ensure high standards of customer care at all times.
• Sort, steam and price incoming stock to maintain shop floor stock levels.
• Maintain high presentation standards through layout, display and window dressing.

Skills

People person

Teamwork

Creativity

Customer service

Job description

Hours: 37.5 hours / week (full-time)

Salary: £28,988per annum

Holiday: 35 days per annum (including public holidays)

Sponsorship:Not applicablefor this vacancy

Closing date: Thursday 8 October 2026

Interview date:Wednesday 21 October 2026

Highland Hospice is looking to recruit a Shop Manager for our successful Tain shop. We are looking for someone with drive and personality to lead the volunteer team and the day-to-day operation of our shop. Experience of team leadership is preferred, ideally with volunteer teams and in a Charity Retail environment. This is a great opportunity to develop your retail skills while making a meaningful contribution to the Hospice’s mission of supporting local communities.

DAY IN THE LIFE OF A Charity Shop Manager

What you'll be doing...

Reporting to the Area Manager, you can expect your working day to include the following:

• As our Shop Manager you will manage the day-to-day operations of the shop and volunteers, enabling the shop to operate effectively and achieve its maximum trading potential.
• You will work with volunteers to ensure that high standards of customer care are achieved at all times.
• You will work with the volunteers to sort, steam and price incoming stock to ensure that the shop floor stock levels are maintained.
• You will maintain a high standard of presentation in the shop through effective layout, display and window dressing.

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Shop Manager you will need the following qualities and skills:

• Be a people person who loves exceptional service!
• Take great pride in what you do.
• Love working as part of a team.
• Have a creative flair whilst bringing innovative ideas to the role.

WHAT WE OFFER

At Highland Hospice we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, innovation, and individuality is one of the reasons we are a first-choice health employer in the Highlands! We are passionate about our services and always on the lookout for new talent to join us on our journey...

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

• 10% discount throughout all of our 15 Charity Shops.
• Access to a wide range of health benefits and services via HSF flexible schemes which can reimburse you up to 100% for a wide range of health care costs.
• Free access to our employee assistance program that provides you with counselling services, financial advice, mental health support and more to help overcome any personal or workplace challenges.
• Generous holiday entitlement with a buy more or sell some option
• Flexible working arrangements
• Pension with addition contribution matching and Death in Service Benefit

Plus access to many more schemes and enhanced benefits.

This post is not subject to a Disclosure/PVG check.

Informal enquiries can be made to Lisa Foster, Retail Manager [e-mail] or01463 243132

EQUAL OPPORTUNITIES

Highland Hospice is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact .