Shop Manager

St Oswald's Hospice; Newcastle upon Tyne; On-site; GBP 20,000 - 24,000; Full time

Job summary

St Oswald’s Hospice in Newcastle upon Tyne is seeking a Shop Manager for the Cramlington shop, working 37.5 hours per week. This is a fixed-term contract for 12 months with a possibility of permanency, offering a hands-on leadership role within a vibrant charity retail network that supports hospice services across the North East.

You will manage staff and volunteers, create an outstanding customer experience, and help drive fundraising through local shop activity.

Job description

Home / Shop Manager – Cramlington – 37.5 hours per week

Shop Manager – Cramlington – 37.5 hours per week

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Organisation: St Oswald's Hospice

Location: Newcastle Upon Tyne

Job Type: 37.5 hours per week

Closing Date: 2026-09-24 12:00:00

Reference: Shop Manager – Cramlington – 37.5 hours per week

This is a fixed term contract for 12 months with a possibility of being made permanent

Are you a warm, friendly, and dedicated individual looking to make a difference in your community? St Oswald’s Hospice are seeking a passionate Shop Manager to join our team in our Cramlington shop and help support our hospice services across the North East. This is a fantastic opportunity to become part of a great organisation and make a real impact on people’s lives!

We operate 25 charity shops across the North East area from Sunderland to Morpeth, with all proceeds supporting our essential services. Our shops are at the heart of their communities, offering a welcoming environment for shoppers and donors alike. You will create an outstanding shopping experience for our generous local supporters.

We can offer you creative freedom to develop your shop and grow and manage your team. You’ll get to work with a passionate and dedicated group of fun and friendly staff and volunteers!

Who we are looking for…

Are you passionate about sustainable shopping, selling good quality second-hand goods and managing your own team in a busy store?

Would you be motivated by putting your skills and experience to good use by helping to raise funds for your local charitable hospice, knowing the benefits of your hard work would be supporting North East families?

Previous experience of charity retail is NOT essential, but it would be preferable if you’d worked in some form of public facing role such as customer service, retail or front of house position in the past.

Are you looking for a new and exciting opportunity to take your career to the next level?

During your recruitment process we want to make sure that you bring your whole self and can be at your best. Please contact [e-mail] if you need any support with your application or there are any adjustments you might need.

Due to the nature of this role in a hospice setting, we need to carry out an enhanced Disclosure and Barring Service check (DBS) if you are appointed.

You must have existing right to work in the UK for this role.

Watch ‘Our Story’here to find out more.

Want to find out more about why working in a Hospice could be the best job you’ve ever had?

Hospice UK have put togetherthis short video which highlights many benefits of working in a Hospice by sharing the views of hospice professionals and what working in a hospice means to them. This video has been filmed with clinical care team members but we think it gives you a great idea what it’s like to work in a hospice in a non-clinical role too!

Closing Date: Midday on Thursday 24th September 2026

Please note we reserve the right to close this vacancy at any time if we receive a high volume of applications or if a suitable candidate is found.

Interview date: Thursday 1st October 2026. Interviews will be held at our Unit in Ouseburn, Byker, Newcastle Upon Tyne.

Would you like to provide a phonetic spelling of your first name and/or last name?

If you'd like to, please spell out your first name and/or last name phonetically so that we can pronounce it correctly throughout the hiring process.

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Disability Confident Leader

As a Disability Confident Leader , if you consider yourself disabled and meet the minimum requirements in the person specification of the role you are applying for, then St Oswald's Hospice will offer you an interview under the disability confident scheme. Please note in situations where we experience high-volume/peak times, we will endeavour to meet this commitment but may have to limit the overall number of interviews offered to both disabled and non-disabled people.

• Are you disabled?
  • Yes
  • No

Disability Confident Leader

St Oswald’s Hospice is committed to equity and diversity and is an inclusive employer. We welcome applications from people of all ages, disability/non-disability, ethnicities, genders, religions, sexualities, transgender status, and cultural backgrounds.

We are a Disability Confident Leader and will offer interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.

Please note in situations where we experience high-volume, seasonal and high-peak times, we will endeavour to meet this commitment but may have to limit the overall number of interviews offered to both disabled people and non-disabled people. For more details please go to the Disability Confident website.

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