Voluntary Services Co-ordinator - Retail (12 mth)

Highland Hospice; Inverness; On-site; GBP 31,000 - 32,000; Part time

Benefits offered by this job

Blue light discount scheme

Employee assistance program

Flexible working arrangements

Pension with employer contributions

SPPA pension recognition

Job summary

Highland Hospice is seeking a Voluntary Services Co-ordinator (Retail) for a 12-month maternity cover, based in Inverness. The role involves engaging with communities to recruit volunteers and supporting shop managers in onboarding and volunteer needs.

The post emphasizes a people-focused approach and teamwork within our retail network. You will join a supportive Voluntary Services team, coordinate activity across multiple shops, and contribute to a welcoming, flexible working environment with

Qualifications

• A confident communicator who enjoys connecting with people.
• A supportive team player who takes pride in their work.
• Strong administrative skills, including experience with Microsoft Office.
• The ability to thrive in a busy, purpose-driven environment.

Responsibilities

• Engaging with local communities to attract and recruit fantastic volunteers.
• Working closely with shop managers to understand and meet volunteer needs.
• Attending events and delivering talks to promote volunteering opportunities.
• Managing applications and supporting shop managers with new volunteers through onboarding.
• Helping to support a network of over 500 retail volunteers as part of a welcoming Voluntary Services team.

Skills

Confident communicator

Team player

Administrative skills

Microsoft Office

Tools

Microsoft Office

Job description

Hours: 20 / week (part-time)

Salary: £29,103 - £31,409 (pro-rata)

Holiday: 35 days per annum (including public holidays)

Sponsorship: Not applicable for this vacancy

Closing date: 06/10/2026

Interview date: 28/10/2026

Induction date: 07/12/2026

Are you a people-focused individual with a passion for making a difference? We’re looking for a motivated and enthusiastic Voluntary Services Coordinator to support the recruitment and engagement of volunteers within our retail shops at Highland Hospice

A day in the life of a Voluntary Services Co-ordinator (Retail) - 12 months maternity cover

What you'll be doing...

Reporting to the Voluntary Services Manager you can expect your working day to include the following:

• Engaging with local communities to attract and recruit fantastic volunteers
• Working closely with shop managers to understand and meet volunteer needs
• Attending events and delivering talks to promote volunteering opportunities
• Managing applications and supporting shop managers with new volunteers through onboarding
• Helping to support a network of over 500 retail volunteers as part of a welcoming Voluntary Services team

What We Need From You

At Highland Hospice we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, innovation, and individuality is one of the reasons we are a first-choice health employer in the Highlands! We are passionate about our services and always on the lookout for new talent to join us on our journey...

We hire mostly on personality & potential but here are a few of our requirements...

• A confident communicator who enjoys connecting with people
• A supportive team player who takes pride in their work
• Strong administrative skills, including experience with Microsoft Office
• The ability to thrive in a busy, purpose-driven environment

What We Offer

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

• Access to The Blue light discount scheme giving access to fifteen thousand discounts across well-known retailers and local businesses across a large span of categories.
• Free access to our employee assistance program that provides you with counselling services, financial advice, mental health support and more to help overcome any personal or workplace challenges.
• Generous holiday entitlement with a buy more or sell some option.
• Flexible working arrangements
• Pension with additional matching employer contributions and Death in Service Benefit
• Continuation of SPPA pension contributions and recognition of reckonable service for employees coming to the Hospice within 12 months of leaving the NHS
• Discounted meals in our cafe prepared freshly every morning.
• Free access to Inverness Tennis Court Gym Facilities

Plus, access to many more schemes and enhanced benefits.

This post is not subject to a Disclosure/PVG check.

Driving/access to a car desirable but not essential if willing to use public transport

Informal enquiries can be made to Maria Cuthbert, Voluntary Services Manager at [e-mail] or 01463 243132

EQUAL OPPORTUNITIES

Highland Hospice is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact [e-mail]