Shop Manager (St Annes)

Cancer Research UK; Lancashire; On-site; GBP 24,000 - 30,000; Full time

Job summary

Cancer Research UK is seeking a motivated store manager to lead our trading team. You will inspire paid staff and volunteers, drive commercial performance, and deliver high standards of customer service in a community-focused charity shop.

You will recruit and develop a diverse team, manage stock, merchandising, and fundraising events, ensure health and safety compliance, and work flexibly to meet business needs while supporting Cancer Research UK's mission to beat cancer.

Qualifications

• Experience of managing and inspiring a diverse team.
• Comfort working within targets and motivating others to achieve those targets.
• The ability to multi-task in a lively environment.
• Working knowledge of what makes great customer service.
• Commercial awareness.

Responsibilities

• Guide, inspire and engage a team of paid staff and volunteers.
• Take ownership of the commercial running of the store including display, stock management and standards.
• Lead by example and provide excellent customer and supporter service.
• Maximise profit through cost control and sales.
• Create relationships with the local community and Cancer Research UK colleagues.
• Organise and run fundraising events to hit targets.
• Maintain health and safety, safeguarding, security and HR policies.
• Be prepared for manual handling and physical activity during duties.

Skills

Team leadership

Target driven

Customer service

Retail knowledge

Job description

At Cancer Research UK, we exist to beat cancer

.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who shares our vision, someone like you.

We're looking for a motivating store manager to join Cancer Research UK's trading team. You'll be acting as an ambassador for Cancer Research UK, motivating your team to maximise on sales and fundraising targets. Your shop will be a place where your community gets to meet our people, understand our brand, and see some of the great things we do.

You'll also be surrounded by people who are as dedicated to beating cancer as you are.

What will I be doing?

• Guiding, inspiring and engaging a team of paid staff and volunteers. This includes recruitment, retention and development of a diverse shop team.
• Taking ownership and responsibility for commercial running of your store including display and merchandising, stock management, maintaining shop standards, store layout, sales and income.
• Leading by example and providing excellent customer and supporter service.
• Maximising profit through effective cost control and sales.
• Creating relationships with your local community and Cancer Research UK colleagues.
• Organising and running creative fundraising events for your store to achieve fundraising targets.
• Maintaining compliance with health and safety, safeguarding, security, administration and HR policies.
• There will be a varied amount of manual handling and physical activity required within the day-to-day duties of the role.

What are you looking for?

• Experience of managing and inspiring a diverse team of people.
• Comfort working within targets and motivating others to achieve those targets.
• The ability to multi-task in a lively environment.
• Working knowledge of what makes great customer service.
• Commercial awareness.
• Knowledge of high street fashion retail.
• Adaptability in changing situations, including being able to work effectively independently.
• An awareness of the price, value and worth of items.
• Flexibility, our retail teams cover the needs of their stores by working on a rota basis. Whilst a level of flexibility is needed to meet the needs of the business, we don't forget that you have a life outside of work too.

[Download the Candidate Pack]

What will I gain?

We make sure you are supported by a generous salary and benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

Our retail teams also have access to confidential wellbeing support from the Retail Trust.