Assistant Shop Manager (Droitwich)

Cancer Research UK (CRUK); Droitwich Spa; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Substantial retirement plan

Generous leave allowance

Discounts on travel to technology

Job summary

Cancer Research UK is seeking a motivated Retail Assistant Manager to support the shop manager in a dynamic trading store in Droitwich. The role involves managing a team of paid staff and volunteers, driving store performance, and delivering excellent customer experiences.

You will contribute to inventory, display, fundraising events, and community engagement while upholding CRUK standards. The role is part-time (15 hours/week) and offers benefits as part of CRUK's generous package.

Qualifications

• Shows strong customer service awareness.
• Holds experience in lively and vibrant retail environments.
• Demonstrates adaptability in changing situations and independent work.
• Exhibits commercial awareness for store performance.
• Able to build relationships and communicate effectively with diverse groups.
• Possesses strong communication skills.
• Supervisor experience and retail/fashion knowledge are advantageous.

Responsibilities

• Support the shop manager to guide and engage a team of staff and volunteers.
• Assist in the commercial running of the store including display, merchandising, stock management, and maintaining shop standards.
• Lead by example and provide excellent customer and supporter service.
• Help achieve targets for donated stock, cash, gift aid, average selling price, sell-through and stock processing.
• Build relationships with the local community and Cancer Research UK colleagues.
• Support the shop manager in organizing fundraising events to hit targets.
• Maintain compliance with health and safety, safeguarding, security, administration and HR policies.
• Depute for the shop manager when needed.

Skills

Customer service

Energetic environment

Adaptability

Commercial awareness

Relationship building

Communication

Supervisor experience (advantage)

Job description

Endless pre-loved items. A talented team. One clear purpose.

Retail assistant manager

£13.25 - £15.46 per hour plus benefits

Reports to: Shop manager

Department: Trading

Location: Droitwich

Contract: Permanent

Working hours: Part time 15 hours per week

Closing date: 25th October 2026 at 23:55 This vacancy may close earlier if a high volume of applications are received or once a suitable candidate is found

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

**The internal title for this role is Assistant Shop Manager.

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone who shares our vision, someone like you.

We’re looking for a motivated assistant shop manager to join Cancer Research UK’s trading team. You’ll be acting as an ambassador for Cancer Research UK, supporting the shop manager and your team to maximise income through people, resources and stock.

In a lively, vibrant working environment, you’ll discover something new every day, whether it’s a new high street trend, a new community network or a talent you never knew you had.

You’ll also be surrounded by people who are as dedicated to beating cancer as you are.

What will I be doing?

• Supporting the shop manager to guide, inspire and engage a diverse team of paid staff and volunteers.
• Support the commercial running of the storeincluding display and merchandising, stock management, maintaining shop standards, store layout, sales and income.
• Leading by example and providing excellent customer and supporter service.
• Work alongside the shop manager to achieve targets for donated stock, cash, gift aid, average selling price, sell through and stock processing.
• Creating relationships with your local community and Cancer Research UK colleagues.
• Supporting the shop manager in the organisation and delivery of creative fundraising events for your store to achieve fundraising targets.
• Maintaining compliance with health and safety, safeguarding, security, administration and HR policies.
• Deputising for the shop manager in their absence.

What skills are you looking for?

• A working knowledge of what makes great customer service.
• Experience of working in a lively and vibrant environment.
• Adaptability in changing situations, including being able to work effectively independently.
• Commercial awareness.
• The ability to create relationships and communicate well.
• And ideally supervisor experience, and experience of working in, or an understanding of retail and fashion.

[Download the full role profile]

What will I gain?

Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that’s impressive.

In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

Our work – from funding cutting-edge research to developing public policy – will change the world. It’s exciting to be part of our team.

We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work.

Owing to the nature of this position, any offer of employment for this role will be subject to a satisfactory basic DBS check.

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.