Assistant Manager (Barnsley)

Cancer Research UK; Hanley; On-site; GBP 21,000 - 27,000; Full time

Job summary

Cancer Research UK is seeking an Assistant Shop Manager to join our trading team. You will support the shop manager and team to maximise income through people, resources and stock, while delivering outstanding customer and supporter service.

You will help guide a diverse team of paid staff and volunteers, manage merchandising and stock, and contribute to fundraising targets. A proactive approach and strong links to the local community are essential.

Qualifications

• Customer service excellence with a focus on donor and shopper experience.
• Experience in lively retail environments.
• Ability to lead, motivate and develop teams.
• Strong commercial awareness and sales focus.
• Effective communication and relationship building.

Responsibilities

• Support the shop manager to guide a team of staff and volunteers.
• Oversee merchandising, stock management and store standards.
• Lead by example in customer service.
• Help achieve targets for income, donations, and sales.
• Coordinate fundraising events and community relationships.
• Ensure adherence to health and safety, safeguarding, and HR policies.

Skills

Customer service

Leadership

Communication

Retail operations

Adaptability

Job description

At Cancer Research UK, we exist to beat cancer

.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone who shares our vision, someone like you.

We’re looking for a motivated assistant shop manager to join Cancer Research UK’s trading team. You’ll be acting as an ambassador for Cancer Research UK, supporting the shop manager and your team to maximise income through people, resources and stock.

You’ll also be surrounded by people who are as dedicated to beating cancer as you are.

What will I be doing?

• Supporting the shop manager to guide, inspire and engage a diverse team of paid staff and volunteers.
• Support the commercial running of the store including display and merchandising, stock management, maintaining shop standards, store layout, sales and income.
• Leading by example and providing excellent customer and supporter service.
• Work alongside the shop manager to achieve targets for donated stock, cash, gift aid, average selling price, sell through and stock processing.
• Creating relationships with your local community and Cancer Research UK colleagues.
• Supporting the shop manager in the organisation and delivery of creative fundraising events for your store to achieve fundraising targets.
• Maintaining compliance with health and safety, safeguarding, security, administration and HR policies.
• Deputising for the shop manager in their absence.
• There will be a varied amount of manual handling and physical activity required within the day-to-day duties of the role.

What are you looking for?

• A working knowledge of what makes great customer service.
• Experience of working in a lively and vibrant environment.
• Adaptability in changing situations, including being able to work effectively independently.
• Commercial awareness.
• The ability to create relationships and communicate well.
• Flexibility, our retail teams cover the needs of their stores by working on a rota basis. Whilst a level of flexibility is needed to meet the needs of the business, we don’t forget that you have a life outside of work too.

What will I gain?

We make sure you are supported by a generous salary and benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

Our retail teams also have access to confidential wellbeing support from the Retail Trust.

Owing to the nature of this position, any offer of employment for this role will be subject to a satisfactory basic DBS check.