Assistant Shop Manager (Droitwich)

Cancer Research UK; Charlton; On-site; GBP 19,000 - 23,000; Full time

Job summary

Cancer Research UK is seeking an assistant shop manager to support the shop manager in a busy high-street store. You will lead a small team of staff and volunteers, ensure top-notch customer service, and manage stock and merchandising to maximise income.

You'll play a key role in fundraising activities, community engagement, and maintaining store standards while adhering to health and safety, safeguarding, and HR policies.

Qualifications

• Experience delivering great customer service in a busy store setting.
• Ability to adapt to changing tasks and work independently when needed.
• Commercial awareness with a focus on store targets and fundraising.
• Strong communication and relationship-building with customers and volunteers.
• Supervisory experience and understanding of retail/fashion environments.

Responsibilities

• Support the shop manager to guide and engage a diverse team of staff and volunteers.
• Oversee stock management, merchandising, and maintaining store presentation to drive income.
• Lead by example with customer and supporter service excellence.
• Help achieve targets for donated stock, cash, gift aid, and sell-through.
• Build relationships with the local community and Cancer Research UK colleagues.
• Assist in planning fundraising events to hit targets and ensure compliance with policies.

Skills

Customer service

Retail experience

Adaptability

Commercial awareness

Communication

Supervisory experience

Retail/fashion

Education

Previous retail management experience preferred

Tools

POS systems

Job description

At Cancer Research UK, we exist to beat cancer

.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone who shares our vision, someone like you.

We’re looking for a motivated assistant shop manager to join Cancer Research UK’s trading team. You’ll be acting as an ambassador for Cancer Research UK, supporting the shop manager and your team to maximise income through people, resources and stock.

In a lively, vibrant working environment, you’ll discover something new every day, whether it’s a new high street trend, a new community network or a talent you never knew you had.

You’ll also be surrounded by people who are as dedicated to beating cancer as you are.

What will I be doing?

• Supporting the shop manager to guide, inspire and engage a diverse team of paid staff and volunteers.
• Support the commercial running of the store including display and merchandising, stock management, maintaining shop standards, store layout, sales and income.
• Leading by example and providing excellent customer and supporter service.
• Work alongside the shop manager to achieve targets for donated stock, cash, gift aid, average selling price, sell through and stock processing.
• Creating relationships with your local community and Cancer Research UK colleagues.
• Supporting the shop manager in the organisation and delivery of creative fundraising events for your store to achieve fundraising targets.
• Maintaining compliance with health and safety, safeguarding, security, administration and HR policies.
• Deputising for the shop manager in their absence.

What skills are you looking for?

• A working knowledge of what makes great customer service.
• Experience of working in a lively and vibrant environment.
• Adaptability in changing situations, including being able to work effectively independently.
• Commercial awareness.
• The ability to create relationships and communicate well.
• And ideally supervisor experience, and experience of working in, or an understanding of retail and fashion.

What will I gain?

Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that’s impressive.

In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

Our work – from funding cutting-edge research to developing public policy – will change the world. It’s exciting to be part of our team.