Shop Manager's Assistant - Truro Little Steps

Children's Hospice South West; Largs; On-site; GBP 17,000 - 19,000; Part time

Job summary

Children's Hospice South West (CHSW) is seeking a Part-Time Shop Manager's Assistant for the Truro Little Steps Shop. The role involves supporting the Manager and team to run the shop and deliver excellent customer service in a busy charity environment.

You will serve customers, sort and display stock, handle cash, and follow health and safety procedures while coordinating with volunteers. The shop operates seven days a week and offers a rewarding, collaborative workplace.

Qualifications

• Experience in retail or customer service.
• Excellent verbal and written communication skills.
• Able to work as part of a team and independently.
• Organised and time management skills.

Responsibilities

• Serve customers, sort and display stock, and handle cash.
• Follow health and safety procedures and maintain shop standards.
• Coordinate with volunteers and staff to plan and delegate workload.
• Assist the manager to foster a positive working culture and a happy environment.
• Shop operates seven days a week.

Skills

Customer service

Retail experience

Teamwork

Time management

Job description

Job DescriptionPart-Time Shop Manager's Assistant - Truro Little Steps Shop 10 hours per week £12.71 per hour

Join our team for a rewarding career move where 98% of staff agree that they are proud to work for CHSW.

About Us

Children's Hospice South West provides care and support for children with life limiting conditions. Working as part of a small team, you will support the Manager with running the shop. This shop is crucial to raising essential funds which helps to make most of short and precious lives.

Where you will be working

This is a thriving and well established shop where you will have the opportunity to really make a difference within the local community, as a Shop Manager's Assistant you will be involved in all aspects of running the shop. You will work closely with our existing team of friendly paid staff and volunteers. We value our staff and offer an excellent working environment with an enthusiastic and committed team.

The Role

You will be serving customers, sorting and displaying stock, handling cash and following health and safety procedures. Volunteers are essential to our success and you will have the opportunity to plan, prioritise and delegate their workload. You will assist the manager in encouraging a positive working culture and help to create a happy working environment. Our shop operates 7 days a week.

Successful Candidate

Excellent verbal and written communication skills are essential. You will be organised and able to manage time effectively. You will have experience of working in retail or a customer service position. You will have the ability to work as part of a team, and alone using your own initiative.

What we offer

Earning from £12.71 per hour, you will also benefit from: 33 days (plus bank holidays) holiday entitlement, which increases with service enhanced sick pay scheme rising up to 6 months full and 6 months half pay personal pension scheme with 7% employer contribution family friendly policies, with enhanced maternity/adoption pay occupational health, wellbeing and counselling services and employee assistance programme group life insurance scheme training and development opportunities environmental and green agenda a supportive and inclusive environment a chance to make a real difference

Training

Full on-the-job training will be given including opening and closing of the shop, use of the till and CHSW systems, and stock display. To find out more about what you could be part of please look at our website. Be inspired by our family stories (url removed) or view our quality report (url removed)/about/publications/quality-accounts

CHSW Equality, Diversity and Inclusion Statement

CHSW is committed to safeguarding and promoting the welfare of children and young people and all employees must apply for an enhanced disclosure from the Disclosure and Barring Service. We welcome applications from all sections of the community. Charity Registration Number (phone number removed) REF-(phone number removed)