Shop Manager: Lead Team & Service Excellence

Greggs plc; Wallingford; On-site; GBP 37,000 - 45,000; Full time

Benefits offered by this job

Colleague discount

Free hot drinks

Paid breaks

Profit sharing

Health app

Holiday entitlement growth

Colleague share plans

Pension matching

Employee assistance

Long service awards

Savings and discounts

Job summary

Greggs plc is seeking a Shop Manager to lead and motivate the team to deliver fast and friendly service across in-shop, delivery, Click + Collect and drive thru channels.

You will recruit, train and engage colleagues, maintain shop standards, manage wage and waste controls, and participate in food preparation and customer service. The role offers competitive pay with commission and a strong benefits package.

Qualifications

• Experience in customer service within retail or food-on-the-go environments preferred.
• Proven ability to lead and develop a team, with strong engagement skills.
• Comfort with operational controls and delivering consistent standards.

Responsibilities

• Lead the team to deliver fast, friendly service and maintain shop standards.
• Drive performance through recruitment, training, and staff development.
• Oversee wage, waste, and customer service controls to ensure efficiency.
• Hands-on involvement in food preparation and customer service on shift.
• Ensure the shop is clean, well-stocked and welcoming to customers.

Skills

Customer service

Team supervision

Retail experience

Food service

Job description

Greggs plc is seeking a Shop Manager to lead and motivate the team to deliver fast and friendly service across in-shop, delivery, Click + Collect and drive thru channels.

You will recruit, train and engage colleagues, maintain shop standards, manage wage and waste controls, and participate in food preparation and customer service. The role offers competitive pay with commission and a strong benefits package.