Shop Manager: Lead Team, Deliver Great Service

Greggs plc; Calcutt; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive pay + commission

Colleague discount up to 50%

Free hot drinks on shift

Paid breaks

Profit sharing (10%)

Health & Wellbeing app with Remote GP

Holiday entitlement grows with career

Pension scheme with up to 7% employer/

Colleague share plans

Employee assistance app

Long service awards

Savings & discounts

Job summary

Greggs plc is seeking a Shop Manager to lead and motivate the team, delivering fast and friendly service across in-shop, delivery, Click + Collect and drive-thru channels. You will recruit, train and engage colleagues while maintaining high standards of customer experience and shop operations.

In this role you’ll manage food preparation, ensure cleanliness and stock levels, and promote an inclusive culture that values difference.

Qualifications

• Experience as Supervisor or Line Manager.
• Proven track record in delivering excellent customer service.
• Experience in food-on-the-go or retail environments.

Responsibilities

• Lead the team to deliver amazing results and maintain the shop standards.
• Drive high performance through recruitment, training and development, and colleague engagement.
• Monitor wage controls, waste controls, and customer service standards.
• Roll up your sleeves and get involved in food preparation and serving customers.
• Keep the shop clean, well-stocked and welcoming.

Skills

Customer service

Team leadership

Retail experience

Food-on-the-go experience

Recruitment & training

Job description

Greggs plc is seeking a Shop Manager to lead and motivate the team, delivering fast and friendly service across in-shop, delivery, Click + Collect and drive-thru channels. You will recruit, train and engage colleagues while maintaining high standards of customer experience and shop operations.

In this role you’ll manage food preparation, ensure cleanliness and stock levels, and promote an inclusive culture that values difference.