Shop Manager: Lead Team, Deliver Wow Service

Greggs plc; Belfast City District; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Colleague discount

Free hot drinks

Paid breaks

Profit sharing

Health & Wellbeing App

Holiday entitlement increasing with •/

Pension scheme with up to 7% match

Employee assistance & helpline

Long service awards

Savings & discounts for daily needs

Job summary

Greggs plc is seeking a Shop Manager to lead a team, ensuring fast, friendly service across in-store, delivery and online channels. You’ll recruit and develop staff, uphold quality and cleanliness, and manage costs while remaining hands-on with food preparation and customer interaction.

The role emphasizes inclusive culture and a supportive environment with opportunities for career growth across Greggs’ network.

Qualifications

• Experience leading a team to deliver excellent customer service.
• Proven ability to recruit, train and develop staff.
• Experience in a food-on-the-go or retail environment helps.

Responsibilities

• Lead the team to deliver amazing results and maintain the shop standards.
• Drive high performance through recruitment, training and colleague engagement.
• Monitor wage and waste controls and customer service standards.
• Get involved in food preparation and serving customers.
• Keep the shop clean, stocked and welcoming.

Skills

Team leadership

Customer service

Retail experience

Tools

POS systems

Job description

Greggs plc is seeking a Shop Manager to lead a team, ensuring fast, friendly service across in-store, delivery and online channels. You’ll recruit and develop staff, uphold quality and cleanliness, and manage costs while remaining hands-on with food preparation and customer interaction.

The role emphasizes inclusive culture and a supportive environment with opportunities for career growth across Greggs’ network.