Shop Manager: Lead a Fast, Friendly Team + Commission

Greggs Plc; Leeds; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Colleague discount

Free hot drinks

Paid breaks

Profit sharing

Pension matching

Health app

Job summary

Greggs Plc is seeking a Shop Manager to lead a busy outlet in the UK. You will motivate the team to deliver fast, friendly service, whether customers shop in-store or order online.

The role covers recruitment, training, and engaging staff to ensure excellent customer experiences and strong shop performance. You will be hands-on with food preparation and service, maintain clean and well-stocked premises, manage costs and inventory, and contribute to the shop’s continuous improvement and

Qualifications

• Experience in a supervisory or line manager role in retail or food-on-the-go is preferred.
• Proven ability to deliver excellent customer service and maintain high standards.
• Ability to recruit, train and develop colleagues and drive engagement.

Responsibilities

• Lead the shop team to achieve excellent results and maintain high store standards.
• Drive high performance through recruitment, training and development, and colleague engagement.
• Monitor wage controls, waste controls and customer service standards to minimise losses.
• Roll up your sleeves and help with food preparation and serving customers.
• Ensure the shop is clean, well-stocked and welcoming to customers.

Skills

Leadership

Customer service

Training

Recruitment

Retail experience

Job description

Greggs Plc is seeking a Shop Manager to lead a busy outlet in the UK. You will motivate the team to deliver fast, friendly service, whether customers shop in-store or order online.

The role covers recruitment, training, and engaging staff to ensure excellent customer experiences and strong shop performance. You will be hands-on with food preparation and service, maintain clean and well-stocked premises, manage costs and inventory, and contribute to the shop’s continuous improvement and