Shop Manager — Lead a Fast, Friendly Team (Commission)

Greggs plc; Basildon; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Competitive pay plus commission

Colleague discount up to 50%

Free hot drinks

Paid breaks

Profit sharing 10%

Health and Wellbeing App

Holiday entitlement growth

Colleague share plans

Pension scheme matching 7%

Employee assistance app

Long service awards

Savings and discounts

Job summary

Greggs plc in the United Kingdom is seeking a Shop Manager to lead a team delivering fast, friendly service across in-store and online channels. You will recruit, train and engage colleagues, manage wage and waste controls, and actively participate in food preparation and serving customers.

The role focuses on maintaining high standards, a welcoming shop, and strong customer satisfaction while driving business results. 42-hour week with permanent contract and competitive benefits.

Qualifications

• Experience delivering excellent customer service in a food-on-the-go environment or retail.
• Track record as a Supervisor or Line Manager and experience developing a team.

Responsibilities

• Lead the team to deliver fast, friendly service and maintain high shop standards.
• Drive recruitment, training, development and colleague engagement to raise performance.
• Monitor wage and waste controls and uphold customer service standards.
• Roll up your sleeves in food preparation and serving customers.
• Ensure the shop is clean, stocked and welcoming.

Skills

Supervisor/Line Manager

Customer service

Job description

Greggs plc in the United Kingdom is seeking a Shop Manager to lead a team delivering fast, friendly service across in-store and online channels. You will recruit, train and engage colleagues, manage wage and waste controls, and actively participate in food preparation and serving customers.

The role focuses on maintaining high standards, a welcoming shop, and strong customer satisfaction while driving business results. 42-hour week with permanent contract and competitive benefits.