Shop Manager

Shooting-Star-Children; Twickenham; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

NHS Pension Scheme

Stakeholder Pension

27 days annual leave

Sabbatical leave

Eye care

Employee Assistance Programme

Job summary

Shooting Star Children’s Hospices is seeking a Shop Manager in Twickenham to lead the brand-new charity shop from day one, driving sales, and ensuring excellent customer service. You will manage the shop team, oversee stock and donations, and deliver high retail standards while supporting the charity’s vital work.

The role requires experience in retail management, staff leadership, cash handling, and health & safety compliance.

Qualifications

• Experience managing a retail environment, driving sales and customer service.
• Ability to lead staff and volunteers, with strong organisational skills.
• Knowledge of cash handling and health & safety compliance.

Responsibilities

• Lead day-to-day operation of the Twickenham charity shop from launch to stable performance.
• Manage Assistant Shop Managers and volunteers to maximise income and high retail standards.
• Drive sales, manage stock and donations, and create engaging displays.
• Oversee shop finances, ensure policies and procedures are followed, and promote Gift Aid.
• Identify high-value items and support charity initiatives to attract customers and donors.

Skills

Retail management

Staff leadership

Cash handling

Health & safety

Volunteers management

EPOS reporting

Job description

This is a Permanent , Full Time vacancy that will close in 19 days at 23:59 BST .

The Vacancy

Job Title:Shop Manager

Salary:c£29,000 per annum

Hours:Full Time, 37.5 per week

Contract Type:Permanent

About the role

Your key purpose will be to lead the day to day operation of our brand-new Twickenham charity shop, a new and exciting opportunity to shape the success of a shop from the very beginning while making a meaningful difference to the families supported by Shooting Star Children's Hospices.

You will manage Assistant Shop Managers and a team of volunteers to maximise income, deliver exceptional customer service, and maintain high retail standards. You will be responsible for driving sales, managing stock and donations, creating engaging displays, overseeing shop finances, and ensuring compliance with relevant legislation, policies and procedures. You will also play a key role in promoting Gift Aid, identifying high-value items, supporting charity initiatives, and ensuring the shop remains a welcoming and well-presented environment for customers, volunteers and supporters alike.

About you

This role requires experience of managing a retail environment, including responsibility for sales performance, customer service, cash handling and health and safety compliance. You will have experience leading and motivating staff, with the ability to build strong relationships and create a positive and inclusive team culture. Strong organisational skills, the ability to prioritise competing demands and confidence in making operational decisions are essential. Experience of working with volunteers, charity retail, EPOS reporting and identifying opportunities to maximise income would be advantageous. Above all, you will be proactive, adaptable and passionate about delivering excellent service while supporting the vital work of Shooting Star Children's Hospices.

Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.

What we offer

In return you will receive a competitive salary along with a range of benefits, which include:

• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions

Annual leave

• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service

Contractual benefits

• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Reimbursed professional membership fees
• Eye care

Health and wellbeing

• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions
• Mental Health First Aiders

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check.

Equality, diversity and inclusion

Shooting Star Children’s Hospices is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospices to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

Please contact Joe Tooze,[e-mail] or07973828895if you have any questions about this role.

Anticipated closing date:20/09/2026

Please note that vacancies may close at any time once a sufficient number of applications has been received. Interviews will be conducted on a rolling basis, so we encourage early applications to ensure full consideration for the role.

About Shooting Star Children’s Hospices

Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.

To help each member of our team to excel in their role, we provide a range of skills training, staff benefits, discounts and wellbeing events. Discover the difference you can make today.

The Benefits

• Pension Scheme
• Retail Discounts
• Employee Assistance Programme
• Cycle to Work Scheme
• Recognition 'Star' Awards
• Employee Referral Scheme

The Team

• Ellie
• EMDR and Art Therapist

"Shooting Star has supported my professional development from day one – enabling me to broaden my knowledge and expertise in bereavement care and trauma-informed practice, as an EMDR and Art Therapist. Their ongoing investment in my learning has made me feel valued and strengthened my confidence, ensuring that I am able to provide high-quality, evidence-informed, and compassionate care to the families that I support."

• Jess
• Nurse

“I started as a newly qualified nurse, now I have the skills and confidence to care for any child that comes into the hospice no matter how complex their care needs are.”

• Cian

"I feel like a valued part of a collaborative team in Shooting Star. There's a genuinely supportive working environment here, where creativity is encouraged."