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Shooting Star Children's Hospices; Knaphill; On-site; GBP 22,000 - 25,000; Part time

Job summary

Shooting Star Children's Hospices is seeking a Bank Retail Assistant to support our charity shop network across Surrey and South West London. Based in Knaphill, the role requires flexibility to travel between sites and occasional weekend work, with the aim of delivering excellent customer service and strong sales performance.

You will assist in leading volunteers when Shop Manager is absent, ensuring the shop is well-presented, safe, and compliant with policy standards.

Responsibilities

• Assist in running the shop and supervise volunteers in the absence of the Shop Manager.
• Ensure the shop is well-presented, safe, and compliant with policies.
• Support travel across SSCH retail sites and occasional weekend work.

Job description

Bank Retail Assistant

Company: Shooting Star Children's Hospices

Salary: from £16.65 an hour

Hours: Part-time

Location: Knaphill, GU21 2PP

Working pattern: On-site

Job type: Contract

Posting date: 26 Aug 2026

Closing date: 18 Sept 2026

Summary

As a Bank Retail Assistant, you will step in to support the running of the shop as required, including taking the lead in the absence of the Shop Manager or Assistant Managers. In these situations, you will supervise and support a team of volunteers to maximise sales and deliver an excellent customer experience. You will help ensure the shop is well-presented, safe, and operates efficiently, maintaining high standards in line with legal requirements and Shooting Star Children's Hospices (SSCH) policies and procedures.

Please note: This role requires travel across the Shooting Star retail network, with locations across Surrey and South West London, as well as our Distribution Unit. You must be able and willing to work across multiple sites to support operational and staffing needs. Flexibility is essential, as occasional weekend working may also be required.

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