Assistant Shop Manager

Shooting-Star-Children; Twickenham; On-site; GBP 17,000 - 23,000; Part time

Benefits offered by this job

Pension scheme

Retail discounts

Employee Assistance Programme

Cycle to Work Scheme

Job summary

Shooting Star Children's Hospices is opening a Twickenham shop and seeks an Assistant Shop Manager to help run the store, work with volunteers, and deliver excellent customer service. You will lead merchandising of donations, promote Gift Aid, and ensure smooth operations in line with policies.

The role offers a permanent, part-time arrangement with a pro-rata salary and benefits, requiring weekend availability and a proactive, team-focused attitude.

Qualifications

• Experience in supporting the management of a retail environment.
• Ability to motivate and support volunteers.
• Excellent communication and organisational skills.
• Willingness to work weekends on a rota.
• Proactive and organised.

Responsibilities

• Support the day-to-day running of the Twickenham shop.
• Maximise sales and deliver excellent customer service.
• Lead and support a team of volunteers.
• Process and merchandise donations; promote Gift Aid.
• Maintain high shop standards and policy compliance.

Skills

Retail management experience

Customer service

Cash handling

Stock management

Health and safety

IT skills

Tools

IT tools

Job description

Salary £17,316 - £23,088 per annum (pro-rata of full time equivalent £28,860)

This is a Permanent , Part Time vacancy that will close in 20 days at 23:59 BST .

The Vacancy

Job Title:Assistant Shop Manager

Salary:£17,316 - £23,088 per annum (pro-rata of full time equivalent £28,860)

Contract Type:Permanent

About the role

Your key purpose will be to support the successful day to day running of our brand new Twickenham shop, making this an exciting opportunity to be part of a new role from the very beginning. Working alongside the Shop Manager, you will help maximise sales, deliver excellent customer service, and lead and support a team of volunteers to create a welcoming and engaging shopping experience. You will play an important role in processing and merchandising donations, promoting Gift Aid, maintaining high shop standards, and ensuring the shop operates efficiently and in line with relevant policies and procedures.

About you

This role requires experience of supporting the management of a retail environment, including knowledge of customer service, cash handling, stock management, and health and safety practices. You will be organised, proactive, and confident working in a busy setting, with the ability to motivate and support volunteers, prioritise competing demands, and build positive relationships with customers and colleagues. Strong communication, IT, and organisational skills are essential, along with a flexible approach and a willingness to work weekends as part of a rota.

Please see the attached job description for more information about this opportunity at Shooting Star Children's Hospices.

What we offer

In return you will receive a competitive salary along with a range of benefits, which include:

• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions

Annual leave

• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years' service

Contractual benefits

• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Reimbursed professional membership fees
• Eye care

Health and wellbeing

• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions
• Mental Health First Aiders

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check.

Equality, diversity and inclusion

Shooting Star Children's Hospices is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation's values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children's Hospices to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

About Shooting Star Children's Hospices

Shooting Star Children's Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.

To help each member of our team to excel in their role, we provide a range of skills training, staff benefits, discounts and wellbeing events. Discover the difference you can make today.

The Benefits

• Pension Scheme
• Retail Discounts
• Employee Assistance Programme
• Cycle to Work Scheme
• Recognition 'Star' Awards
• Employee Referral Scheme

The Team

• Ellie
• EMDR and Art Therapist

"Shooting Star has supported my professional development from day one – enabling me to broaden my knowledge and expertise in bereavement care and trauma-informed practice, as an EMDR and Art Therapist. Their ongoing investment in my learning has made me feel valued and strengthened my confidence, ensuring that I am able to provide high-quality, evidence-informed, and compassionate care to the families that I support."

• Jess
• Nurse

“I started as a newly qualified nurse, now I have the skills and confidence to care for any child that comes into the hospice no matter how complex their care needs are.”

• Cian

"I feel like a valued part of a collaborative team in Shooting Star. There's a genuinely supportive working environment here, where creativity is encouraged."