Shop Manager

Shooting Star Childrens Hospice; Godalming; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Pension scheme

Annual leave 27 days

Sabbatical leave

Flexible working

Eye care

Referral scheme

Blue Light card

Mindfulness

Job summary

Shooting Star Children's Hospices in Godalming is seeking a Shop Manager to lead the day-to-day operation of our charity shop. You will maximise income while delivering an excellent experience for customers, volunteers and supporters, and ensure donations are processed efficiently with strong display merchandising.

You will oversee stock, Gift Aid, and financial administration, train and support staff and volunteers, drive sales, ensure compliance with policies, and contribute to fundraising

Qualifications

• This role requires experience of managing a retail environment and achieving sales targets.
• Experience motivating and supporting staff and volunteers.
• Strong organisational skills and ability to prioritise competing demands.

Responsibilities

• Lead day-to-day operation of the Godalming charity shop to maximise income.
• Oversee customer service, donation processing, merchandising and financial administration.
• Train and support staff and volunteers; manage stock and Gift Aid opportunities.
• Ensure shop complies with policies and health and safety obligations and uphold brand standards.

Skills

Retail management

Customer service

Cash handling

Stock management

Volunteer management

Tools

POS system

Inventory software

Job description

Role Summary

Your key purpose will be to lead the day to day operation of our Godalming charity shop, maximising income and delivering an excellent experience for our customers, volunteers and supporters while helping to raise vital funds for Shooting Star Children's Hospices. You will be responsible for overseeing all aspects of shop performance, including customer service, stock management, donation processing, merchandising and financial administration. You will ensure donations are processed efficiently, Gift Aid opportunities are maximised, and stock is presented to a high standard through attractive displays and effective merchandising. Working closely with Assistant Shop Managers and volunteers, you will create a positive and inclusive environment, providing training, support and direction to ensure the shop is fully staffed and operating effectively. You will be responsible for driving sales performance, maintaining accurate financial records, ensuring compliance with policies, procedures and relevant legislation, and identifying opportunities to maximise income from donated goods. You will also support fundraising initiatives, charity campaigns and special events, while ensuring the shop remains safe, welcoming, clean and well-presented at all times. Flexibility is essential, as you may be required to provide support and cover across other shop locations when needed.

Required Experience & Skills

This role requires experience of managing a retail environment, including responsibility for sales performance, customer service, cash handling and ensuring compliance with relevant policies and procedures. You will have experience of motivating and supporting staff, with the ability to build strong relationships and create a positive and inclusive team culture. Strong organisational skills, the ability to prioritise competing demands and confidence in making day to day operational decisions are essential. You will be able to manage stock effectively, maintain high merchandising standards and identify opportunities to maximise income through donations, Gift Aid and retail sales. Experience of recruiting, training and coordinating volunteers would be advantageous, as would experience of charity retail, financial reporting and stock management. Above all, you will be proactive, adaptable and passionate about delivering excellent customer service while supporting the vital work of Shooting Star Children's Hospices.

In return you will receive a competitive salary

Along with a range of benefits, which include:

Pension scheme

• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions

Annual leave

• 27 days plus Bank Holidays rising with length of service

Contractual benefits

• 2 weeks paid sabbatical leave after 5, 10 and 15 years' service
• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card

Health and wellbeing

• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions
• Mental Health First Aiders

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check.

Equality, diversity and inclusion

Shooting Star Children's Hospices is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation's values: Professionalism, Respect, Integrity, Diversity and Excellence. We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children's Hospices to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.