Shop Manager

Shooting-Star-Children; Godalming; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

NHS Pension Scheme

Stakeholder pension scheme

27 days annual leave + bank holidays

Flexible working arrangements

Eye care

Cycle to Work Scheme

Employee Assistance Programme

Job summary

Shooting Star Children’s Hospices is seeking a Shop Manager to lead the Godalming charity shop, maximise income and deliver an excellent experience for customers and volunteers.

You will oversee all shop performance including customer service, stock management, donation processing, merchandising and financial administration, with Gift Aid optimisation and high display standards. You will train volunteers and staff and drive sales while ensuring compliance and safeguarding.

Qualifications

• Experience managing a retail environment with sales targets and cash handling.
• Ability to train and support staff and volunteers.
• Strong merchandising, stock control and donor processing knowledge.

Responsibilities

• Lead day-to-day operation of the Godalming shop and maximise income.
• Oversee customer service, stock, donations and merchandising.
• Maintain accurate financial records and ensure policy compliance.
• Drive sales and support fundraising campaigns.

Skills

Retail management

Customer service

Stock management

Donation processing

Merchandising

Gift Aid

Leadership

Volunteer management

Job description

This is a Permanent , Full Time vacancy that will close in 12 days at 23:59 BST .

The Vacancy

Job Title:Shop Manager

Salary:c. £29,000 per annum

Hours:Full Time, 37.5 per week

Contract Type:Permanent

About the role

Your key purpose will be to lead the day to day operation of our Godalming charity shop, maximising income and delivering an excellent experience for our customers, volunteers and supporters while helping to raise vital funds for Shooting Star Children's Hospices.

You will be responsible for overseeing all aspects of shop performance, including customer service, stock management, donation processing, merchandising and financial administration. You will ensure donations are processed efficiently, Gift Aid opportunities are maximised, and stock is presented to a high standard through attractive displays and effective merchandising.

Working closely with Assistant Shop Managers and volunteers, you will create a positive and inclusive environment, providing training, support and direction to ensure the shop is fully staffed and operating effectively. You will be responsible for driving sales performance, maintaining accurate financial records, ensuring compliance with policies, procedures and relevant legislation, and identifying opportunities to maximise income from donated goods.

You will also support fundraising initiatives, charity campaigns and special events, while ensuring the shop remains safe, welcoming, clean and well-presented at all times. Flexibility is essential, as you may be required to provide support and cover across other shop locations when needed.

About you

This role requires experience of managing a retail environment, including responsibility for sales performance, customer service, cash handling and ensuring compliance with relevant policies and procedures. You will have experience of motivating and supporting staff, with the ability to build strong relationships and create a positive and inclusive team culture.

Strong organisational skills, the ability to prioritise competing demands and confidence in making day to day operational decisions are essential. You will be able to manage stock effectively, maintain high merchandising standards and identify opportunities to maximise income through donations, Gift Aid and retail sales.

Experience of recruiting, training and coordinating volunteers would be advantageous, as would experience of charity retail, financial reporting and stock management. Above all, you will be proactive, adaptable and passionate about delivering excellent customer service while supporting the vital work of Shooting Star Children's Hospices.

Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.

What we offer

In return you will receive a competitive salary along with a range of benefits, which include:

• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions

Annual leave

• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service

Contractual benefits

• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Reimbursed professional membership fees
• Eye care

Health and wellbeing

• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions
• Mental Health First Aiders

SafeguardingWe are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check.

Equality, diversity and inclusionShooting Star Children’s Hospices is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospices to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

Please contact Joe Tooze,[e-mail] or07973828895if you have any questions about this role.

Anticipated closing date:25/09/2026

About Shooting Star Children’s Hospices

Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity tomake every moment count.

To help each member of our team to excel in their role, we provide a range of skills training, staff benefits, discounts and wellbeing events. Discover the difference you can make today.

The Benefits

Pension Scheme

Retail Discounts

Employee Assistance Programme

Cycle to Work Scheme

Recognition 'Star' Awards

Employee Referral Scheme

The Team

• Ellie
• EMDR and Art Therapist

"Shooting Star has supported my professional development from day one – enabling me to broaden my knowledge and expertise in bereavement care and trauma-informed practice, as an EMDR and Art Therapist. Their ongoing investment in my learning has made me feel valued and strengthened my confidence, ensuring that I am able to provide high-quality, evidence-informed, and compassionate care to the families that I support."

• Jess
• Nurse

"I started as a newly qualified nurse, now I have the skills and confidence to care for any child that comes into the hospice no matter how complex their care needs are."

• Cian

"I feel like a valued part of a collaborative team in Shooting Star. There's a genuinely supportive working environment here, where creativity is encouraged."