Shop Manager

Shooting Star Children's Hospices; Shop; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

NHS Pension Scheme

27 days leave + Bank Holidays

Sabbatical leave after 5/10/15 years

Flexible working arrangements

Death in service benefits

Eye care

Employee referral scheme

Blue Light discount card

Job summary

Shooting Star Children’s Hospices is recruiting a Shop Manager for the Twickenham Shop, a permanent, full-time role responsible for day-to-day operations, driving sales, managing stock and volunteers, and delivering excellent customer service in a charity retail setting.

You will lead Assistant Shop Managers and volunteers, promote Gift Aid, oversee shop finances and compliance, and help shape the shop from its inception while supporting families in need.

Qualifications

• Experience managing a retail environment with sales targets.
• Experience leading and motivating staff and volunteers.
• Strong organisational skills and ability to prioritise competing demands.
• Experience with EPOS reporting and maximizing income is advantageous.

Responsibilities

• Drive sales and manage stock and donations.
• Create engaging displays and oversee shop finances.
• Ensure compliance with relevant legislation, policies and procedures.
• Promote Gift Aid and identify high-value items for fundraising.
• Support charity initiatives and maintain a welcoming shop environment.

Skills

Retail management

Staff leadership

Customer service

Cash handling

Health and safety

Volunteer coordination

Gift Aid promotion

Tools

EPOS reporting

Job description

About The Role

Your key purpose will be to lead the day to day operation of our brand-new Twickenham charity shop, a new and exciting opportunity to shape the success of a shop from the very beginning while making a meaningful difference to the families supported by Shooting Star Children’s Hospices.

Job Title

Job Title: Shop Manager

Salary

Salary: c. £29,000 per annum

Team

Team: Twickenham

Hours

Hours: Full Time, 37.5 per week

Contract Type

Contract Type: Permanent

Location

Location: Twickenham Shop, TW1 4BW

About The Role

Your key purpose will be to lead the day to day operation of our brand-new Twickenham charity shop, a new and exciting opportunity to shape the success of a shop from the very beginning while making a meaningful difference to the families supported by Shooting Star Children's Hospices.

You will manage Assistant Shop Managers and a team of volunteers to maximise income, deliver exceptional customer service, and maintain high retail standards.

You will be responsible for driving sales, managing stock and donations, creating engaging displays, overseeing shop finances, and ensuring compliance with relevant legislation, policies and procedures.

You will also play a key role in promoting Gift Aid, identifying high-value items, supporting charity initiatives, and ensuring the shop remains a welcoming and well-presented environment for customers, volunteers and supporters alike.

About You

This role requires experience of managing a retail environment, including responsibility for sales performance, customer service, cash handling and health and safety compliance. You will have experience leading and motivating staff, with the ability to build strong relationships and create a positive and inclusive team culture. Strong organisational skills, the ability to prioritise competing demands and confidence in making operational decisions are essential. Experience of working with volunteers, charity retail, EPOS reporting and identifying opportunities to maximise income would be advantageous. Above all, you will be proactive, adaptable and passionate about delivering excellent service while supporting the vital work of Shooting Star Children’s Hospices.

Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.

What We Offer

In return you will receive a competitive salary along with a range of benefits, which include:

Pension scheme

• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions

Annual leave

• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service

Contractual Benefits

• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card

Health and wellbeing

• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions
• Mental Health First Aiders

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check.

Equality, diversity and inclusion

Shooting Star Children’s Hospices is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospices to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

Please contact Joe Tooze,[e-mail] or 07973828895 if you have any questions about this role.

Anticipated closing date: 20/09/2026

Please note that vacancies may close at any time once a sufficient number of applications has been received. Interviews will be conducted on a rolling basis, so we encourage early applications to ensure full consideration for the role.