Shop Manager

Greggs; New Milton; On-site; GBP 100,000 - 125,000; Full time

Job summary

A well-known food retailer is seeking a Shop Manager to lead their team in delivering outstanding customer service and operational excellence. You will oversee daily shop activities including food preparation and team development. Ideal candidates will have experience in a retail or food service environment and a strong focus on teamwork. Join us to make a difference in our stores.

Benefits

Competitive pay plus commission

Colleague discount up to 50%

Paid breaks

Health and Wellbeing App

Holiday entitlement increases with service

Pension scheme with employer match

Confidential employee assistance

Long service awards

Qualifications

• Proven track record as a Supervisor or Line Manager.
• Experience in a food-on-the-go environment or retail.
• Strong ability to develop and manage a team.

Responsibilities

• Lead the team to deliver excellent shop standards.
• Drive performance through training and engagement.
• Participate in food preparation and customer service.

Skills

Excellent customer service

Team leadership

Food preparation

Job description

About the role Join us as a Shop Manager and you'll lead and motivate your team to deliver fast and friendly service to our customers.
We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.
While no two days will be the same, during a typical day at work you can expect to:
Lead the team to deliver amazing results and maintain the excellent standards of the shop
Drive high performance through recruitment, training and development, and colleague engagement
Keep a close eye on things like wage controls, waste controls and customer service standards
Roll your sleeves up and get involved in food preparation and serving customers
Ensure the shop is clean, well-stocked and welcoming

What we can offer you

Competitive pay plus commission
Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
Free hot drinks for you to enjoy while on shift
Paid breaks allowing you to recharge your batteries
We share 10% of all our profits with our colleagues
Health and Wellbeing App providing Remote GP and Physiotherapy services
Holiday entitlement that grows as your career grows with us
Colleague share plans to help you invest and save for your future
Pension scheme to help you plan for your future. We'll match your contributions up to 7%
Confidential employee assistance app and helpline to help with your wellbeing
Long service awards celebrating key milestones in your career
Savings and discounts for your everyday shopping, leisure and wellbeing

About you
If you have a track record as a Supervisor or Line Manager, have lots of experience delivering excellent customer service and have worked in a food-on-the-go environment or within retail, this could be the role for you.

You'll also be supportive of an inclusive culture - recognising and valuing that difference is good.
If you've previously used your skill set to develop a team of people and been supportive of an inclusive culture, recognising and valuing that difference is good, you'll fit right in here. Apply now and get ready for the next exciting step in your career!
About us
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture - how we behave and support each other. Everyone's welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers About Greggs.