Shop Supervisor

Sue Ryder; Ilkeston; On-site; GBP 4,500 - 5,500; Full time

Benefits offered by this job

27 days holiday pro rata

Company pension scheme

Staff discount

Refer a Friend scheme

Enhanced maternity/paternity pay

Healthcare plan

Death in Service

Job summary

Sue Ryder shop in Ilkeston is seeking a Shop Supervisor. You will lead the shop team, drive sales and support stock, merchandising and health & safety. The role supports volunteers and engages with the local community to generate donated stock.

The role offers part-time hours (7.5 per week) with a salary of £12.79 per hour and various benefits. Join a purpose-driven charity focused on fundraising for palliative care services.

Qualifications

• Customer service experience required.
• Previous supervisory experience preferred.
• Cash handling/till work.
• Basic IT skills (emails/instant messaging/video calls).
• Strong organisational skills.
• Lone working experience.

Responsibilities

• Drive sales, income and performance against targets.
• Support and motivate the team to deliver excellent service to customers and donors.
• Build community relationships to generate quality donated stock.
• Recruit, train and retain a volunteer team.
• Maintain high standards of merchandising, housekeeping and health & safety.
• Manage stock and EPOS processes to keep the shop fresh and well presented.
• Champion the Sue Ryder brand in-store campaigns and fundraising initiatives.

Skills

Customer service

Supervisory experience

Cash handling

Basic IT skills

Organisational skills

Lone working

Tools

EPOS system

Job description

\"Shop Supervisor

Location: Shop Address: Sue Ryder Charity shop, 29 Bath St, Ilkeston DE7 8AH

Hours: 7.5 hours per week

Salary: £12.79 per hour

Become a part of our story.

Every sale in our 400+ shops helps fund specialist palliative and end‑of‑life care. For over 70 years, we’ve supported people when it matters most — and we’re looking for a Shop Supervisor to help us continue that work.

You’ll support your manager and team, inspire your community and help drive income for our vital services, while championing creative ways to reduce, reuse and recycle.

We value our people and offer a great work‑life balance: 1 in 2 weekends, shifts from 8.45am, most shops finishing by 5.15pm, and Christmas Eve, Christmas Day, Boxing Day and New Year’s Day off.

Bring your leadership skills to a role with real purpose.

You’ll be responsible for…

• As Shop Supervisor you will be using your skills and retail experience to help drive sales, income and performance against targets.


• Support and motivate the team to provide excellent service to customers and donors.


• Building strong community relationships to generate quality donated stock.


• Help Recruit, train and retain a committed volunteer team.


• Support in maintaining high standards of merchandising, housekeeping and health & safety.


• Support in managing stock and EPOS processes to keep the shop fresh, seasonal and well presented.


• Championing the Sue Ryder brand, in‑store campaigns and national fundraising initiatives.

The ideal candidate would be…

We’re looking for ambitious people who are motivated by making a real difference. If you’re keen to learn, grow and develop while helping us ensure everyone gets the support they deserve, you’ll fit right in.

Come and join the team as our Shop Supervisor at our Ilkeston shop

Shop Information

We are located on Bath Street which takes its name from the historical Ilkeston Bath in this small but charming Market Town. Ilkeston has held onto traditions like the weekly Thursday Market held on its cobbled Market Place, and still holds its annual Charter Fair which is one of the oldest street fairs in the country. We are a larger format Sue Ryder store but with our friendly team have a real community feel. We work really hard to keep our shop fully stocked and interesting and put out new items every day; our exciting mix includes good quality clothing, bric‑a‑brac, books, CDs, DVDs, children’s and nursery items as well as furniture. We pride ourselves on our wide range of stock at affordable prices.

Minimum Essential Criteria

• Customer Service Experience


• Previous supervisory Experience


• Cash Handling/Till work


• Basic IT skills (emails/instant messaging/video calls)


• Organisational Skills


• Lone working experience

Desirable Criteria

• High street retail/leisure/hospitality background


• KPI and target experience


• Charity retail


• Health & Safety knowledge


• Team Player


• Key holder/opening/closing


• Merchandising/Stock rotation

Benefits

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part‑time)


• Company pension scheme


• Staff discount with thousands of retailers


• Refer a Friend scheme - £250 payment


• Enhanced maternity, paternity and adoption pay


• Enhanced sick pay


• Electric Vehicle Scheme


• Healthcare Cash plan, to claim back costs of routine healthcare


• Death in Service benefit


• Staff discount of 10% on new goods online at shop.sueryder.org


• Structured induction programme and learning and development opportunities.


• Access to Employee support programme

For more of our employee benefits please visit our website: www.sueryder.org/jobs/retail-careers/benefits/

Closing date: 18th October

Interview date: 20th October

Our commitment to equity, diversity and inclusion

At Sue Ryder, we're committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from people of all backgrounds, particularly those from Black, Asian and Minority Ethnic communities, LGBTQ+ people, people from lower socio‑economic backgrounds and disabled people.

As a Disability Confident Committed employer, disabled applicants who meet the minimum essential criteria will be offered an interview. We also provide reasonable adjustments throughout our recruitment process to ensure everyone has the opportunity to participate fully.