Deputy Shop Manager

St. Margaret’s Hospice; Somerton; On-site; GBP 14,000 - 17,000; Part time

Benefits offered by this job

Health cash plans

Employee assistance programme

Free on-site parking

Job summary

St Margaret’s Hospice in Somerton seeks a Deputy Shop Manager to support the shop manager, covering in their absence. The role is part-time, 22.5 hours weekly, with a permanent contract and a rota that includes weekdays and weekends.

You will lead customer service, help train volunteers, manage rotas, merchandise displays, and handle till procedures while lifting and sorting donated goods. A physically active role in a busy retail setting is expected.

Qualifications

• Experience working in Retail, ideally from a supervisory or management role.
• Demonstrable excellent communication skills and the high standards of customer service.
• An understanding and awareness of how to successfully motivate and engage a team, working collectively to provide outstanding customer service and driving sales within your own shop.

Responsibilities

• Delivering friendly and approachable customer service.
• Assisting in managing, training and motivating colleagues and volunteers.
• Merchandising and creating beautiful shop displays.
• Following till and cash handling procedures.
• Helping to organise staff and volunteer rotas.
• Sorting, lifting, and carrying donated goods.

Skills

Retail experience

Supervisory experience

Customer service

Team motivation

Cash handling

Job description

St Margaret’s Hospice Care has a fantastic opportunity for a Deputy Shop Manager to join our team.

• Location: Somerton
• Salary:£15,234.43 per annum
• Contract:Permanent, Part time
• Working pattern: 22.5hours a week, worked threedays out of seven. Rotas include weekdays and weekends and there will be a need to work additional hours to cover staff leave as required.

By joining us you will quickly become part of a great Retail Team that we are proud to say consists of over 700 dedicated individuals and volunteers. The team’s commitment, skills, passion, and energy combine to deliver significant income, enabling our clinical colleagues to deliver their services to nearly 5,000 people across Somerset.

What can you expect to be doing?

Joining the team in our Somerton Shop, you will work alongside the shop manager, deputising when needed in their absence.

Your day to day work will involve:

• Delivering friendly and approachable customer service
• Assisting in managing, training and motivating colleagues and volunteers.
• Merchandising and creating beautiful shop displays
• Following till and cash handling procedures
• Helping to organise staff and volunteer rotas
• Sorting,lifting, and carrying donated goods.

What will you be good at?

You will have:

• Experience working in Retail, ideally from a supervisory or management role;
• Demonstrable excellent communication skills and the high standards of customer service;
• An understanding and awareness of how to successfully motivate and engage a team, working collectively to provide outstanding customer service and driving sales within your own shop.

This role is a physically demanding position within a busy retail environment which includes the lifting and carrying of donated goods.

Our Values

At St Margaret’s Hospice, our values guide everything we do. We are:

• Compassionate:Kindness and care for everyone, every day
• Collaborative:One team, working together for one goal
• Ambitious:Striving for better, now and into the future.

If these values resonate with you, we’d love to hear from you.

Inclusive recruitment

We welcome applicants from all backgrounds and experiences. If your experience broadly matches the role and you’re motivated to make a difference, we encourage you to apply.

If you need adjustments during recruitment, please contact [e-mail].

Why join St Margaret’s Hospice?

You won’t just be joining a fantastic team — you’ll become part of a welcoming, community-minded charity making a real difference every day.

We offer a supportive and inclusive working environment alongside a range of benefits including:

Holiday entitlement

• 33 days including bank holidays, rising to 35 days after 1 year, and increasing with length of service (pro-rata if part-time)
• Ability to buy and sell annual leave

Pension scheme

• NHS pension continuation where applicable*
• 6% employer / 5% employee contribution for non-NHS staff

Additional Benefits

• Life assurance cover (2x salary)
• Health Cash Plans
• Employee Assistance Programme with 24/7 GP access, counselling, wellbeing support, and legal/financial advice
• Blue Light Discount Card
• Enhanced maternity leave*
• Excellent learning and development opportunities
• Free on-site parking in Yeovil and Taunton
• Opportunities to volunteer and support fundraising initiatives

*Eligibility criteria applies

Closing date:

22nd October2026

Additional Information

Unfortunately, we are unable to offer visasponsorshipat this time.