Shop Floor Team Leader: Drive Service & Results

Marks & Spencer Group; Newport; On-site; GBP 28,000 - 36,000; Full time

Job summary

Marks & Spencer is hiring a Team Manager in Food to lead from the shop floor, set the pace, raise standards and inspire the team to deliver standout service, strong availability and clear commercial results.

You will be a confident, people-first leader who thrives in fast-moving environments, makes bold decisions, coaches others and uses data to drive improvements while embodying M&S behaviours in every customer interaction.

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial awareness with the confidence to use data and insight to drive results.
• Coach, develop and performance-manage with clarity and empathy.
• Confident handling difficult conversations.
• Resilient, adaptable mindset to lead through change.
• Digital confidence and openness to new ways of working.
• Natural role model for great service, inclusion and M&S behaviours.

Responsibilities

• Lead from the shop floor, setting the pace and raising standards.
• Inspire your team to deliver standout service and strong commercial results.
• Hold ownership of standards, safety, availability and operational excellence.

Skills

Team leadership

Retail experience

Customer focus

Data-driven

Communication

Change management

Digital confidence

Job description

Marks & Spencer is hiring a Team Manager in Food to lead from the shop floor, set the pace, raise standards and inspire the team to deliver standout service, strong availability and clear commercial results.

You will be a confident, people-first leader who thrives in fast-moving environments, makes bold decisions, coaches others and uses data to drive improvements while embodying M&S behaviours in every customer interaction.