Shop Floor Team Leader - Food

Marks and Spencer; Worcester; On-site; GBP 32,000 - 42,000; Full time

Job summary

Marks & Spencer's team manager role in Food focuses on leading from the front on the shop floor, delivering standout service, and driving strong commercial results. You will manage a multi-skilled team, set high standards, and steer delivery in a fast-moving retail environment.

We seek confident, people-first leaders who can coach, develop and performance-manage with clarity and empathy, while embracing new ways of working and staying resilient under pressure.

Qualifications

• Proven experience leading teams in fast-paced retail or customer-focused environments.
• Strong commercial awareness and ability to use data to drive results.
• Ability to coach, develop and performance-manage with clarity and empathy.
• Confident in constructive, sometimes difficult conversations.
• Resilient, adaptable mindset with energy to lead through change.
• Digital confidence and willingness to embrace new ways of working.
• Natural role model for great service, inclusion, and M&S values.
• Leads by example, raises the bar, and takes pride in delivering results the right way.

Responsibilities

• Lead from the front on the shop floor, setting the pace and standards.
• Inspire your team to deliver standout service and strong commercial results.
• Drive a culture of five-star service, safety, availability and operational excellence.

Skills

Team leadership

Commercial awareness

Coaching & development

Conversations

Digital confidence

Adaptability

Service excellence

Leading through change

Job description

Marks & Spencer's team manager role in Food focuses on leading from the front on the shop floor, delivering standout service, and driving strong commercial results. You will manage a multi-skilled team, set high standards, and steer delivery in a fast-moving retail environment.

We seek confident, people-first leaders who can coach, develop and performance-manage with clarity and empathy, while embracing new ways of working and staying resilient under pressure.