Food Store Floor Leader

Marks and Spencer; Burnley; On-site; GBP 26,000 - 32,000; Full time

Job summary

Marks and Spencer is seeking a Team Manager in Food to lead from the shop floor, set the pace, raise standards and inspire the team to deliver standout service and strong commercial results. You will be a confident, people-first leader in a fast-moving retail environment, empowered to make bold decisions, coach colleagues and shape store performance through data and customer insight.

This role focuses on creating an inclusive culture where excellent service, product availability and visual

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment
• Strong commercial awareness with the confidence to use data and insight to drive results
• The ability to coach, develop and performance-manage with clarity and empathy
• Confidence having constructive, sometimes difficult conversations
• A resilient, adaptable mindset with the energy to lead through change
• Digital confidence and a willingness to embrace new ways of working
• A natural role model for great service, inclusion and M&S behaviours

Responsibilities

• Lead from the front on the shop floor to set pace and standards
• Inspire and develop a multiskilled team to deliver standout service and strong commercial results
• Use data and insight to monitor performance and drive improvement
• Champion inclusion and create a culture of consistent, excellent customer service

Skills

Leadership

Commercial awareness

Coaching

Communication

Resilience

Digital literacy

Customer service

Job description

Marks and Spencer is seeking a Team Manager in Food to lead from the shop floor, set the pace, raise standards and inspire the team to deliver standout service and strong commercial results. You will be a confident, people-first leader in a fast-moving retail environment, empowered to make bold decisions, coach colleagues and shape store performance through data and customer insight.

This role focuses on creating an inclusive culture where excellent service, product availability and visual