Food Team Leader — Elevate Service & Results

Marks and Spencer; Cirencester; On-site; GBP 26,000 - 38,000; Full time

Job summary

Marks & Spencer is seeking a Team Manager in Food to lead from the front on the shop floor, driving standards, service and commercial results. You will inspire a multi-skilled team, making bold decisions and coaching others to perform at their best in a fast-moving retail environment.

The role requires confident, people-first leadership, with a focus on customer service, inclusion and delivering results the right way.

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial awareness with the ability to use data and insight to drive results.
• Ability to coach, develop and performance-manage with clarity and empathy.
• Confident in having constructive, sometimes difficult conversations.
• Resilient, adaptable mindset with energy to lead through change.
• Digital confidence and willingness to embrace new ways of working.
• Natural role model for great service, inclusion and M&S behavior.

Responsibilities

• Lead from the front on the shop floor, setting the pace and standards.
• Inspire your team to deliver standout service, and strong commercial results.
• Raise the bar, back your people, and take pride in delivering results the right way.

Skills

Team leadership

Commercial awareness

Coaching and performance management

Conflict communication

Change leadership

Digital confidence

Customer service excellence

Job description

Marks & Spencer is seeking a Team Manager in Food to lead from the front on the shop floor, driving standards, service and commercial results. You will inspire a multi-skilled team, making bold decisions and coaching others to perform at their best in a fast-moving retail environment.

The role requires confident, people-first leadership, with a focus on customer service, inclusion and delivering results the right way.