Branch Operations Leader

The Stevenson Group; Reading; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

The Stevenson Group in Reading, United Kingdom is seeking a capable supervisor to manage stock, lead a busy team, and oversee branch operations. You will handle rostering, training, and performance coaching while maintaining high service standards.

Key duties include monitoring stock room and shop floor standards, handling customer inquiries, and ensuring daily banking and end-of-month reporting are completed accurately.

Qualifications

• 3 years management/supervisor experience.

Responsibilities

• Stock management and branch stock room standards.
• Supervise and develop branch team.
• Manage branch finances including staffing hours and petty cash.
• Process custom orders efficiently.
• Complete branch banking daily.
• Fill end-of-month spreadsheets.
• Ensure dispatch targets are met.
• Recruit, train, and retain staff.
• Provide ongoing training and address underperformance.
• Holiday management and elf rota planning.
• Daily rostering and seasonal temp recruitment.
• Escalate customer complaints and monitor processes.
• Check customer service standards and phone greeting/email sign-off.

Skills

Stock management

People management

Customer service

Team leadership

Tools

Microsoft Office

Netsuite

Job description

The Stevenson Group in Reading, United Kingdom is seeking a capable supervisor to manage stock, lead a busy team, and oversee branch operations. You will handle rostering, training, and performance coaching while maintaining high service standards.

Key duties include monitoring stock room and shop floor standards, handling customer inquiries, and ensuring daily banking and end-of-month reporting are completed accurately.