Shipping & Customs Coordinator — Hybrid

Office Angels; Folkestone; Hybrid; GBP 22,000 - 23,000; Part time

Benefits offered by this job

Weekly Pay

Up to 28 days annual leave

Dedicated consultant to support your J

First opportunity to see permanent pos

EyeCare vouchers

Temp of the Month

Mobile timesheets

Perks at work

Well-being platforms

Job summary

Office Angels is seeking a Shipping Coordinator in Folkestone, Kent, with hybrid working on a 12-month temporary contract. The role involves monitoring daily shipment issues and handling outbound customs queries to keep delivery schedules on track.

You will work with carriers to resolve missed deliveries, manage import/export paperwork, and coordinate communications with customers to ensure timely results. The position calls for strong customer service, attention to detail, and the ability to

Qualifications

• At least 2 years of experience in a similar role.
• Excellent customer service experience.
• Ability to work under pressure and deal with ambiguity.
• Keen attention to detail and time management.
• Strong communication skills.

Responsibilities

• Supporting customers through monitoring daily shipment issues and outbound customs queries to maintain delivery schedules.
• Resolving missed deliveries or documents with carriers and following up on transport complaints.
• Liaising on shipping dates, labeling, packaging, and stock-holding in line with customer requirements.
• Active engagement and coordination with teams to handle specific requests.

Skills

Customer service

Attention to detail

Time management

Under pressure

Ambiguity handling

Communication

Tools

SAP

Job description

Office Angels is seeking a Shipping Coordinator in Folkestone, Kent, with hybrid working on a 12-month temporary contract. The role involves monitoring daily shipment issues and handling outbound customs queries to keep delivery schedules on track.

You will work with carriers to resolve missed deliveries, manage import/export paperwork, and coordinate communications with customers to ensure timely results. The position calls for strong customer service, attention to detail, and the ability to