Shipping Coordinator | Hybrid role!

Office Angels; Folkestone; Hybrid; GBP 22,000 - 23,000; Part time

Benefits offered by this job

Weekly Pay

Up to 28 days annual leave

Dedicated consultant to support your J

First opportunity to see permanent pos

EyeCare vouchers

Temp of the Month

Mobile timesheets

Perks at work

Well-being platforms

Job summary

Office Angels is seeking a Shipping Coordinator in Folkestone, Kent, with hybrid working on a 12-month temporary contract. The role involves monitoring daily shipment issues and handling outbound customs queries to keep delivery schedules on track.

You will work with carriers to resolve missed deliveries, manage import/export paperwork, and coordinate communications with customers to ensure timely results. The position calls for strong customer service, attention to detail, and the ability to

Qualifications

• At least 2 years of experience in a similar role.
• Excellent customer service experience.
• Ability to work under pressure and deal with ambiguity.
• Keen attention to detail and time management.
• Strong communication skills.

Responsibilities

• Supporting customers through monitoring daily shipment issues and outbound customs queries to maintain delivery schedules.
• Resolving missed deliveries or documents with carriers and following up on transport complaints.
• Liaising on shipping dates, labeling, packaging, and stock-holding in line with customer requirements.
• Active engagement and coordination with teams to handle specific requests.

Skills

Customer service

Attention to detail

Time management

Under pressure

Ambiguity handling

Communication

Tools

SAP

Job description

JOB TITLE: Shipping Coordinator

LOCATION: Folkestone, Kent (hybrid working)

SALARY: £16ph to £17ph

TERM: 12 month temporary contract

HOURS: Monday to Friday, 37hrs a week

Are you a team player with excellent communication skills and a demonstrated sense of self-awareness? Are you adaptable, flexible, and determined to resolve problems successfully? Do you thrive under pressure and enjoy collaborating with teams who are passionate about customer care? If this sounds like you, then we have an exciting opportunity to join a global organisation based in Folkestone, Kent. This is initially a 12 month contract, however this successful business are always recruiting permanently too. In return you will be offered flexible hybrid working and a great working environment.

The day to day duties in your new job would be:

• Supporting customers through monitoring of daily shipment issues, management of outbound customs queries and monitoring of imports to ensure the delivery schedule is maintained efficiently.
• Following up on transport complaints and resolving missed deliveries or documents by carriers.
• Facilitating and liaising with attention to shipping dates, labelling, packaging, and stock-holding in alignment with customer requirements.
• Keeping lines of communication open by actively engaging with individuals and coordinating around specific requests.

We'd love to speak to candidates who have:

• At least 2 years of experience in a similar role.
• Excellent customer service experience, showcasing your ability to provide exceptional service.
• Ability to work under pressure and deal with ambiguity, demonstrating your resilience.
• Keen attention to detail, assuring accuracy in your work.
• An efficient personality with strong time management and customer skills.
• SAP knowledge would be advantageous but not essential.
• Awareness of Customs documentation and inbound/outbound movement (desirable).

*AMAZING* Benefits of becoming an Office Angels Temp:

• Weekly Pay
• Up to 28 days annual leave
• Dedicated consultant to support your job search
• First opportunity to see permanent positions
• Access to free eyecare vouchers
• Temp of the Month awards
• Timesheets can be completed on mobile devices
• Perks at work
• Discount schemes
• Access to Well-being platforms

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.