Shipping Coordinator | Hybrid Role

Office Angels; Folkestone; Hybrid; GBP 14,000 - 23,000; Full time

Job summary

Office Angels is seeking a Shipping Coordinator in Folkestone, Kent, offering hybrid working arrangements. The role is a 12-month temporary contract paid £16–£17 per hour, with a 37-hour week, Monday to Friday.

You will monitor shipment issues, handle customs queries, and coordinate with carriers to maintain delivery schedules while supporting customers and internal teams. This dynamic position requires at least 2 years in a similar role, excellent customer service skills, resilience under

Qualifications

• 2+ years of experience in a similar shipping/logistics role.
• Excellent customer service experience with strong communication.
• Ability to work under pressure and handle ambiguity calmly.
• Keen attention to detail ensuring accuracy in shipments.
• Efficient time management and proactive customer support.
• SAP knowledge is advantageous but not essential.
• Awareness of customs documentation and inbound/outbound movements is desirable.

Responsibilities

• Monitor daily shipment issues and outbound customs queries to keep delivery schedules on track.
• Follow up on transport complaints and resolve missed deliveries or carrier documents.
• Coordinate shipping dates, labeling, packaging and stock-holding to meet customer requirements.
• Maintain open communication and coordinate with teams to respond to specific requests.

Skills

Customer service

Communication skills

Team player

Problem solving

Attention to detail

Time management

Tools

SAP

Job description

JOB TITLE: Shipping Coordinator

LOCATION: Folkestone, Kent (hybrid working)

SALARY: £16ph to £17ph

TERM: 12 month temporary contract

HOURS: Monday to Friday, 37hrs a week

Are you a team player with excellent communication skills and a demonstrated sense of self-awareness? Are you adaptable, flexible, and determined to resolve problems successfully? Do you thrive under pressure and enjoy collaborating with teams who are passionate about customer care? If this sounds like you, then we have an exciting opportunity to join a global organisation based in Folkestone, Kent. This is initially a 12 month contract, however this successful business are always recruiting permanently too. In return you will be offered flexible hybrid working and a great working environment.

The day to day duties in your new job would be:

• Supporting customers through monitoring of daily shipment issues, management of outbound customs queries and monitoring of imports to ensure the delivery schedule is maintained efficiently.
• Following up on transport complaints and resolving missed deliveries or documents by carriers.
• Facilitating and liaising with attention to shipping dates, labelling, packaging, and stock-holding in alignment with customer requirements.
• Keeping lines of communication open by actively engaging with individuals and coordinating around specific requests.

We'd love to speak to candidates who have:

• At least 2 years of experience in a similar role.
• Excellent customer service experience, showcasing your ability to provide exceptional service.
• Ability to work under pressure and deal with ambiguity, demonstrating your resilience.
• Keen attention to detail, assuring accuracy in your work.
• An efficient personality with strong time management and customer skills.
• SAP knowledge would be advantageous but not essential.
• Awareness of Customs documentation and inbound/outbound movement (desirable).

*AMAZING* Benefits of becoming an Office Angels Temp:

• Weekly Pay
• Up to 28 days annual leave
• Dedicated consultant to support your job search
• First opportunity to see permanent positions
• Access to free eyecare vouchers
• Temp of the Month awards
• Timesheets can be completed on mobile devices
• Perks at work
• Discount schemes
• Access to Well-being platforms

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.