Hybrid Shipping Coordinator - Customer Care & Logistics

Office Angels; Folkestone; Ibrido; GBP 14.000 - 23.000; Tempo pieno

Descrizione del lavoro

Office Angels is seeking a Shipping Coordinator in Folkestone, Kent, offering hybrid working arrangements. The role is a 12-month temporary contract paid £16–£17 per hour, with a 37-hour week, Monday to Friday.

You will monitor shipment issues, handle customs queries, and coordinate with carriers to maintain delivery schedules while supporting customers and internal teams. This dynamic position requires at least 2 years in a similar role, excellent customer service skills, resilience under

Competenze

• 2+ years of experience in a similar shipping/logistics role.
• Excellent customer service experience with strong communication.
• Ability to work under pressure and handle ambiguity calmly.
• Keen attention to detail ensuring accuracy in shipments.
• Efficient time management and proactive customer support.
• SAP knowledge is advantageous but not essential.
• Awareness of customs documentation and inbound/outbound movements is desirable.

Mansioni

• Monitor daily shipment issues and outbound customs queries to keep delivery schedules on track.
• Follow up on transport complaints and resolve missed deliveries or carrier documents.
• Coordinate shipping dates, labeling, packaging and stock-holding to meet customer requirements.
• Maintain open communication and coordinate with teams to respond to specific requests.

Conoscenze

Customer service

Communication skills

Team player

Problem solving

Attention to detail

Time management

Strumenti

SAP

Descrizione del lavoro

Office Angels is seeking a Shipping Coordinator in Folkestone, Kent, offering hybrid working arrangements. The role is a 12-month temporary contract paid £16–£17 per hour, with a 37-hour week, Monday to Friday.

You will monitor shipment issues, handle customs queries, and coordinate with carriers to maintain delivery schedules while supporting customers and internal teams. This dynamic position requires at least 2 years in a similar role, excellent customer service skills, resilience under