Shift Supervisor Lead – Flexible Hours & 30% Discount

EG Group; Newcastle-under-Lyme; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

EG Cares benefits & rewards platform

30% Starbucks discount on food, drinks

Quarterly bonus incentive

Free beverage on every shift

24/7 virtual GP & wellbeing service

Career progression & learning library

Job summary

EG Group's Starbucks in Holditch, ST5 9JB is seeking a Shift Supervisor. You will lead the team, supervise daily operations, prepare beverages, maintain store standards, and cover the Store Manager's absence when needed, ensuring great customer service.

This role offers flexible shifts, guaranteed hours, a strong benefits package including discounts, wellbeing support, and access to one of the world's largest online learning libraries to support your career progression.

Qualifications

• Previous supervisory experience is preferred, but not essential.
• Experience in hospitality, retail, or a customer-focused environment.
• A passion for delivering excellent customer service and creating great experiences.
• Confidence to lead, motivate, and support a team in a fast-paced environment.
• Strong communication and organisational skills.
• A willingness to learn, develop, and take the next step in your career.
• Enthusiasm to make an impact and help drive team success.

Responsibilities

• Lead and inspire the team by supervising daily operations, delegating tasks, and motivating colleagues to deliver great results while supporting their training and development.
• Create exceptional customer experiences by building a welcoming atmosphere, delivering outstanding service, and helping customers discover products they’ll love.
• Support smooth store operations by assisting the Store Manager with stock control, ordering, banking, and administration while maintaining accurate records.
• Champion quality and safety by taking an active role in food preparation, ensuring high standards of food safety, health and safety, and cleanliness are maintained throughout the store.
• Keep the store looking its best by creating an inviting, vibrant, and well-presented environment where customers and colleagues enjoy spending time.
• Lead by example every day by setting high standards, supporting the team during busy periods, and stepping in to keep operations running smoothly when needed.
• Craft great products with confidence by preparing coffee, food, and beverages to brand standards, delivering quality and consistency with every order.

Skills

Supervisory experience

Hospitality experience

Customer service

Team leadership

Job description

EG Group's Starbucks in Holditch, ST5 9JB is seeking a Shift Supervisor. You will lead the team, supervise daily operations, prepare beverages, maintain store standards, and cover the Store Manager's absence when needed, ensuring great customer service.

This role offers flexible shifts, guaranteed hours, a strong benefits package including discounts, wellbeing support, and access to one of the world's largest online learning libraries to support your career progression.