Shift Supervisor: Lead Fast-Paced Team (Flexible Hours)

EG Group; Bishop Auckland; Remote; GBP 15,000 - 22,000; Full time

Benefits offered by this job

EG Cares Benefits & Rewards Platform –

30% Starbucks discount on food, drinks

Quarterly Bonus Incentive

Free beverage on every shift

24/7 Virtual GP & Wellbeing

Job summary

EG Group is seeking a Starbucks Shift Supervisor in Bishop Auckland to lead a fast-paced store, ensure fresh and high-quality products, and deliver outstanding customer service. You will work closely with the Store Manager, prepare beverages, maintain store standards, and take ownership of shifts in the Manager’s absence, motivating the team to perform at their best.

The role offers flexible shifts, with full-time average hours, great perks, and a clear path to leadership responsibilities within

Qualifications

• Previous supervisory experience is preferred.
• Experience in hospitality, retail, or a customer-focused environment.
• A passion for delivering excellent customer service and creating great experiences.
• Confidence to lead, motivate, and support a team in a fast-paced environment.
• A proactive attitude with the ability to make decisions and take ownership.
• Strong communication and organisational skills.
• Willingness to learn, develop, and take the next step in your career.

Responsibilities

• Lead and inspire the team by supervising daily operations, delegating tasks, and motivating colleagues to deliver great results while supporting their training and development.
• Create exceptional customer experiences by building a welcoming atmosphere, delivering outstanding service, and helping customers discover products they’ll love.
• Support smooth store operations by assisting the Store Manager with stock control, ordering, banking, and administration while maintaining accurate records.
• Champion quality and safety by taking an active role in food preparation, ensuring high standards of food safety, health and safety, and cleanliness are maintained throughout the store.
• Keep the store looking its best by creating an inviting, vibrant, and well-presented environment where customers and colleagues enjoy spending time.
• Lead by example every day by setting high standards, supporting the team during busy periods, and stepping in to keep operations running smoothly when needed.
• Craft great products with confidence by preparing coffee, food, and beverages to brand standards, delivering quality and consistency with every order.

Skills

Supervisory experience

Hospitality/retail/customer-focused

Customer service

Communication

Organisational skills

Job description

EG Group is seeking a Starbucks Shift Supervisor in Bishop Auckland to lead a fast-paced store, ensure fresh and high-quality products, and deliver outstanding customer service. You will work closely with the Store Manager, prepare beverages, maintain store standards, and take ownership of shifts in the Manager’s absence, motivating the team to perform at their best.

The role offers flexible shifts, with full-time average hours, great perks, and a clear path to leadership responsibilities within