Shift Supervisor — Flexible Hours, Lead & Inspire Team

EG Group; Droitwich Spa; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

EG Cares Benefits

Starbucks discount

Quarterly Bonus Incentive

Free beverage on each shift

Job summary

EG Group in Droitwich Spa is seeking a Shift Supervisor for a fast-paced food-service environment. You will lead a small team, supervise daily operations, and ensure products are prepared to brand standards while delivering outstanding customer service.

Working alongside the Store Manager, you’ll take ownership of shifts, train colleagues, manage stock and safety procedures, and keep the store clean, welcoming and efficient during busy periods. Flexible hours with a minimum of 8 hours per week.

Qualifications

• Previous supervisory experience preferred, but not essential.
• Experience in hospitality, retail, or a customer-focused environment.
• A passion for delivering excellent customer service and creating great experiences.
• Confidence to lead, motivate, and support a team in a fast-paced environment.
• A proactive attitude with the ability to make decisions and take ownership.
• Strong communication and organisational skills.

Responsibilities

• Lead and inspire the team by supervising daily operations, delegating tasks, and motivating colleagues to deliver great results while supporting their training and development.
• Create exceptional customer experiences by building a welcoming atmosphere, delivering outstanding service, and helping customers discover products they’ll love.
• Support smooth store operations by assisting the Store Manager with stock control, ordering, banking, and administration while maintaining accurate records.
• Champion quality and safety by taking an active role in food preparation, ensuring high standards of food safety, health and safety, and cleanliness are maintained throughout the store.
• Keep the store looking its best by creating an inviting, vibrant, and well-presented environment where customers and colleagues enjoy spending time.
• Lead by example every day by setting high standards, supporting the team during busy periods, and stepping in to keep operations running smoothly when needed.
• Craft great products with confidence by preparing coffee, food, and beverages to brand standards, delivering quality and consistency with every order.

Job description

EG Group in Droitwich Spa is seeking a Shift Supervisor for a fast-paced food-service environment. You will lead a small team, supervise daily operations, and ensure products are prepared to brand standards while delivering outstanding customer service.

Working alongside the Store Manager, you’ll take ownership of shifts, train colleagues, manage stock and safety procedures, and keep the store clean, welcoming and efficient during busy periods. Flexible hours with a minimum of 8 hours per week.