Shift Supervisor

Mitchells & Butlers plc; Sutton Coldfield; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Brand discounts 33%

Friends & family discount 20%

Pension

28 days holiday

Free shares

Wagestream access

Employee helpline

Job summary

Mitchells & Butlers plc is seeking a Shift Supervisor for Sutton Park Hotel. You will welcome guests, lead a team on shift, and train staff to deliver exceptional service. The role emphasizes hosting, guest care, and maintaining high standards of cleanliness and safety.

The position offers staff discounts across brands, pension, generous holiday entitlement, and additional benefits through Wagestream and shares.

Qualifications

• Be part of the day-to-day running of the site: acting as a host, serving guests and confidently lead your team.
• Be a shift leader.
• Be a role model for your teams, helping with their training.
• Maintain high standards of cleanliness and safety.

Responsibilities

• Lead daily operations and guest service on shift.
• Supervise team performance and guest experience.
• Train team members and uphold service standards.
• Ensure cleanliness and safety compliance across the site.

Job description

As Shift Supervisor at Sutton Park Hotel, you’ll give a warm welcome to everyone who visits. With a passion for great service and training great people, you’ll lead a team that keeps our guests coming back for more.

WHAT’S IN IT FOR ME?

• Flexible shifts - to fit around you.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• 20% discount off all of our brands for friends and family.
• Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment – fun, laughs and lifelong friends!
• Team Socials – work hard, play hard!

On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

WHAT WILL I BE DOING? AS SHIFT SUPERVISOR YOU’LL…

• Be part of the day-to-day running of the site: acting as a host, serving guests and confidently lead your team
• Be a shift leader
• Be a role model for your teams, helping with their training
• Maintain high standards of cleanliness and safety

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.