Shift Manager Restaurants

Appcast; Skegness; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Shift Manager for their Food & Beverage operations. The role involves leading a team to ensure exceptional guest experiences while managing daily operations and training staff. Flexibility is key as the position covers a 5-day working week over 7 days, requiring a proactive approach in a dynamic environment.

Qualifications

• Ability to manage fluctuating guest demand.
• Experience in training and coaching team members.

Responsibilities

• Support the team to deliver excellent service in a fast-paced environment.
• Train and coach team members to ensure high standards of service.
• Motivate and engage the team during high demand periods.

Skills

Leadership

Team Motivation

Customer Service

Job description

Shift Manager - Food & Beverage

Reporting to the Venue Manager, the Shift Manager will be responsible for ensuring daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that the team is in the right place at the right time to manage fluctuating guest demand while maintaining high operational standards and guest experience.

You will support and coach the team to deliver a great experience and drive key targets such as add-on sales or promotions. This is an operational guest-facing role, and all non-guest-facing tasks will be allocated as time within your working week to allow you to spend the majority of your time within your venue and with our guests.

This role covers a 5-day working week over 7 days, so flexibility is very important. As with all roles at Butlin's, no day will be the same. You will need to enjoy thinking on your feet, getting involved, and ensuring that our guest experience is always your number one priority.

Key Responsibilities

• Support the team to deliver excellent service in a fast-paced environment within an F&B setting.
• Train and coach team members to ensure a high standard of service, putting guests first in everything you do.
• Lead in a busy restaurant, bar, or retail environment where speed and quality are essential.
• Respond confidently to any situation while maintaining brand standards.
• Motivate and engage your team, especially during periods of high demand, and manage multiple priorities efficiently.
• Inspire your team to achieve excellent results for both the team and guests daily.

About Butlin's: At Butlin's, we're all about fun, excitement, and adventure! For over 80 years, we've been delighting guests with action-packed family breaks and epic Adult-only Big Weekenders.

Our culture is highly valued—creating an environment where everyone can create smiles, get involved, and care for each other. If you're looking for a role that embodies these values, this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!