Shift Manager - Lead Teams & Deliver Outstanding Service

Greggs plc; Dumbarton; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay (weekly)

Colleague discount up to 50%

Free hot drinks on shift

Paid breaks

Profit sharing 10%

Health & Wellbeing App

Holiday entitlement grows with you

Colleague share plans

Pension with up to 7% match

Employee assistance app

Long service awards

Savings and discounts

Job summary

Greggs plc in Dumbarton is seeking a motivated Shift Manager to lead the shop in the Manager's absence, ensuring excellent customer service and smooth daily operations across in-store, delivery, Click + Collect and drive-thru channels.

You will inspire the team, manage ovens and sandwiches, keep displays stocked, and maintain a clean, welcoming store environment. The role offers weekly pay, staff discounts, free hot drinks, paid breaks, profit sharing and wellbeing support.

Qualifications

• Previous team supervisory experience in a customer-focused environment.
• Reliable and capable of leading during busy shifts.
• Able to work flexible shift patterns.

Responsibilities

• Inspire and lead the shop team to achieve high standards.
• Lead by example to deliver fast, friendly customer service.
• Prepare products, including sandwiches and managing ovens.
• Maintain fully stocked displays with a wide range of Greggs products.
• Keep the shop clean, tidy and presentable.

Skills

Leadership

Customer service

Team supervision

Fast service

Reliability

Job description

Greggs plc in Dumbarton is seeking a motivated Shift Manager to lead the shop in the Manager's absence, ensuring excellent customer service and smooth daily operations across in-store, delivery, Click + Collect and drive-thru channels.

You will inspire the team, manage ovens and sandwiches, keep displays stocked, and maintain a clean, welcoming store environment. The role offers weekly pay, staff discounts, free hot drinks, paid breaks, profit sharing and wellbeing support.