Shift Manager - Lead a fast, friendly, customer-first team

Greggs plc; Diss; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Weekly pay

Discount up to 50%

Free drinks on shift

Paid breaks

Profit sharing

Health app and wellbeing tools

Holiday entitlement growth

Pension with employer match

Employee assistance program

Job summary

Greggs plc in Diss is seeking a Shift Manager to lead a busy shop across in-store and online channels. You’ll oversee the team when the Store Manager isn’t on duty, ensuring smooth service, warm welcomes and fast, friendly experiences for every customer.

You’ll prepare products, manage ovens, keep displays stocked, and maintain a clean, presentable shop. The role rewards reliability, leadership and a passion for great service, with weekly pay, staff discounts, and a supportive culture at Greggs.

Qualifications

• Experience supervising a team in a fast-paced customer-focused environment.
• Strong communication and interpersonal skills.
• Reliability and a proactive attitude.

Responsibilities

• Lead the shop during the Manager's absence and supervise frontline colleagues.
• Inspire the team to deliver great customer service and maintain standards.
• Prepare products, manage ovens, and keep displays stocked.
• Ensure the shop stays clean, tidy and presentable.
• Support delivery, Click+Collect and in-store operations as required.

Skills

Leadership

Customer service

Team supervision

Communication

Job description

Greggs plc in Diss is seeking a Shift Manager to lead a busy shop across in-store and online channels. You’ll oversee the team when the Store Manager isn’t on duty, ensuring smooth service, warm welcomes and fast, friendly experiences for every customer.

You’ll prepare products, manage ovens, keep displays stocked, and maintain a clean, presentable shop. The role rewards reliability, leadership and a passion for great service, with weekly pay, staff discounts, and a supportive culture at Greggs.