Shift Manager - Lead High-Volume Team & Guest Experience

Five Guys; Maidstone; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Bonus up to 10% of annual salary

Secret Shopper bonus up to £2,000

28 days paid holiday

Paid breaks

Free burgers, fries and shakes on-shif

Life assurance

Stream wellbeing app access

Pension scheme

Job summary

Five Guys is seeking a Shift Manager to lead fast-paced shifts and support the General Manager in delivering our high-quality burgers and fries. You’ll coach the team, uphold food safety standards, and ensure guests enjoy a friendly and efficient experience.

Ideal candidates have at least 1 year of management experience in hospitality, a passion for guest service, and the energy to drive performance during busy periods.

Qualifications

• At least 1 year of management experience in a high-volume hospitality role.
• Proven ability to drive customer satisfaction scores and Mystery Shopper results.
• Understanding of food hygiene and Health & Safety standards.
• Flexible to work evenings, weekends, and holidays.

Responsibilities

• Lead from the front, working on the line and in the dining area.
• Support the General Manager in delivering perfect burgers and fries and ensure an above-and-beyond guest experience.
• Create a positive working environment aligned with Five Guys values.
• Handle customer complaints promptly and honestly, ensuring satisfaction.
• Ensure each shift runs smoothly and aligns with company standards.

Skills

Leadership

Team management

Customer focus

Budgeting

Food hygiene

Flexible shifts

Job description

Five Guys is seeking a Shift Manager to lead fast-paced shifts and support the General Manager in delivering our high-quality burgers and fries. You’ll coach the team, uphold food safety standards, and ensure guests enjoy a friendly and efficient experience.

Ideal candidates have at least 1 year of management experience in hospitality, a passion for guest service, and the energy to drive performance during busy periods.