Shift Manager: Lead a Fast-Paced, Guest-First Team

Five Guys; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Bonus up to 10% of annual salary

Secret Shopper bonus up to £2,000

Long service rewards: £500 at 5 years,

£1,000 at 10 years

28 days paid holiday

Paid breaks

Free burgers, fries and shakes on-shif

Life assurance

Stream wellbeing app access

Days out and social events

Five Guys perks – employee discounts

Job summary

Five Guys, the burger restaurant, is seeking a Shift Manager to support the General and Assistant Managers and help run each shift to Five Guys standards, ensuring every guest leaves satisfied. You will lead from the front, coach the team, manage busy periods, uphold food safety and health & safety, and create a positive, energetic workplace that lives our values every day.

Experience in a high-volume hospitality setting is preferred, with a focus on guest satisfaction, profitability, and

Qualifications

• At least 1 year of management experience in a high-volume hospitality or QSR environment.
• Obsessed with guest experience and proven improvements in satisfaction.
• Understanding of running a profitable shift and managing crew breaks.
• Natural, hands-on leader who motivates the team.
• Good knowledge of Food Hygiene and Health & Safety standards.
• Flexible to work evenings, weekends and holidays.

Responsibilities

• Lead from the front on the line and dining area.
• Support the General Manager in delivering perfect burgers and fries and a great guest experience.
• Create a positive working environment where employees enjoy coming to work and uphold our values.
• Ensure every customer is delighted with their order and address complaints promptly and honestly.
• Ensure each shift runs smoothly and aligns with our values.

Skills

Management experience

Customer satisfaction

Financial acumen

Leadership

Food safety knowledge

Flexibility

Job description

Five Guys, the burger restaurant, is seeking a Shift Manager to support the General and Assistant Managers and help run each shift to Five Guys standards, ensuring every guest leaves satisfied. You will lead from the front, coach the team, manage busy periods, uphold food safety and health & safety, and create a positive, energetic workplace that lives our values every day.

Experience in a high-volume hospitality setting is preferred, with a focus on guest satisfaction, profitability, and