Shift Manager: Lead a Fast, Friendly Team

Greggs plc; Stratford-upon-Avon; Hybrid; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Colleague discount

Free hot drinks

Paid breaks

We share 10% of profits with our team

Health and Wellbeing App

Holiday entitlement grows with career

Colleague share plans

Pension scheme with up to 7% match

Employee assistance app and helpline

Longservice awards

Savings and discounts

Job summary

Greggs plc in Stratford-upon-Avon is seeking a Shift Manager to lead a team and ensure a first-class customer experience. You’ll manage the shop in the Manager’s absence, motivate staff, and ensure smooth operations across in-store, delivery, Click+Collect and drive-thru channels.

You’ll oversee shifts, model fast, friendly service, and guarantee products are prepared to standard while keeping displays stocked and the shop clean. The role includes great benefits and a strong team culture.

Qualifications

• Strong leadership and team supervision abilities.
• Proven commitment to delivering exceptional customer service.
• Reliable and able to work effectively in a fast-paced retail environment.

Responsibilities

• Inspire the team to deliver excellent results and maintain shop standards.
• Lead by example and serve customers quickly and warmly.
• Prepare products, including sandwiches and oven management.
• Keep displays stocked with ample choice for customers.
• Maintain a clean, tidy and presentable shop.

Skills

Leadership

Customer service

Reliability

Job description

Greggs plc in Stratford-upon-Avon is seeking a Shift Manager to lead a team and ensure a first-class customer experience. You’ll manage the shop in the Manager’s absence, motivate staff, and ensure smooth operations across in-store, delivery, Click+Collect and drive-thru channels.

You’ll oversee shifts, model fast, friendly service, and guarantee products are prepared to standard while keeping displays stocked and the shop clean. The role includes great benefits and a strong team culture.